Advisor for PMER and Digital Support Officer, Chad – national position

Advisor for PMER and Digital Support Officer, Chad – national position

Position type

Location: N’Djamena, with regular travels to project areas in Chad, Cameroon, Central African Republic (CAR) and Burundi

Starting date: as soon as possible

Duration of Contract: 2 years

LWF World Service

LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to bring people of all backgrounds together in the common quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.

A commitment to the human rights of every individual, regardless of their status, guides our work, actions, and operations. We are particularly known for our timely, compassionate, and professional humanitarian work, and for our field presence in hard-to-reach areas. Our work is people-centred and community- based. Above all, we work with the most vulnerable, and in order to claim and uphold their rights, we engage proactively with local government and community structures.

We have been working in Chad since 2007, where we began in response to the influx of refugees from the Darfur crisis and the ongoing armed conflict in the Central African Republic. The focus of our programs in Chad covers the three strategic programmatic areas of “sustainable livelihoods, access to quality services, and protection and social cohesion”, which is implemented through various emergency, recovery and development projects. Our people-centered approach is expressed through the integration in our work of social aspects of global themes that affect the humanity in all circumstances such gender, climate, inclusion, safeguarding and protection dimensions in all we do.

For additional information please see www.lutheranworld.org/WorldService.

Basic purpose of the position

The primary objective of this role is to support the French-speaking countries such as the Central African Republic, Cameroon, Chad, and Burundi, focusing on issues related to PMERL as well as digitalization, with a specific emphasis on data collection and the utilization of SharePoint. Additionally, the position holder will have a specific focus on the GAC funded project.

In particular, the position holder will enhance the capacity of the LWF Country Programs in all aspects related to the planning, monitoring, evaluation, and reporting of – and learning from – (PMERL) their humanitarian and development projects, including the alignment of these projects to the LWF’s Global Strategy and the use of LWF PMER digital tools for project management and data collection (ActivityInfo).

Additionally, the individual in this role will play a crucial part in assisting the four countries in supporting the implementation of SharePoint. This involves acting as a super user to address requests, aiding in the seamless migration of documents, and ensuring that documents are stored appropriately and in compliance with the standards set. Furthermore, the incumbent will be responsible for providing training whenever requested, thereby contributing to the comprehensive utilization of SharePoint across the organization.

Required qualifications

University degree in international development, information management, social science, statistics, or project management.

Knowledge and experience

At least 3 years’ experience with PMER, digitalization and data management responsibilities, preferably in an NGO or international environment;

Proven experience working with online M&E systems and digital data collection tools;

Proven experience as a trainer on PME standards, tools, and procedures, both in-person and via virtual means;

Proven experience of using web-based systems, and digital data collection tools, such as ( ActivityInfo, SurveyCTO, KOBO);

Proficient in Excel;

Familiarity with document management and online systems, with a preference for expertise in SharePoint.

Language skills

French – excellent written and spoken skills.

English – working level.

LWF Core Skills*

Achieving results – level advanced

Accountability – level advanced

Working effectively with others – level advanced

Initiative – level advanced

Leadership – level basis

Analytical thinking – level advanced

LWF Functional Skills

Change Management – level advanced

Project Management – level advanced

Innovation – level advanced

(Online) Communication – level advanced

Capacity building/ learning – level advanced

*LWF 3 skills levels are: basis – advanced – resource

Main duties

PMER framework, standards, and tools

To improve capacity in PMER processes and tools as laid out in the LWF PMERL manual, including:

project cycle management for projects supported by a diverse variety of donors;

development of M&E plans, with a focus on indicator tracking;

putting in place feedback and learning loops for field staff, partner organizations and the populations we seek to serve;

alignment of project M&E with the global PMER framework for LWF World Service;

support PMERL processes and systems at country and project levels, such as strategy reviews and work planning;

To effectively and efficiently work with relevant colleagues to ensure that good quality PMER data within the online system is kept updated and aggregated reports/plans are produced and uploaded on-time;

To assist in improving the quality of proposals and results-based reporting;

To increase accountability, coherence and cooperation in the data collection, management and sharing of PMER data among Country/Emergency Programs;

Contribute to the preparation of global processes:

Program Budget Overview;

Annual Performance Reports;

Collective Outcome Framework;

Country Annual Plan.

Data Management

Contribute to the development and implementation of the Q&A team’s digitalization work

To improve the quality of PMER data collection and analysis:

Assist in rolling out ActivityInfo;

Develop M&E plan and related to it the data collection plan that forms the base for using ActivityInfo;

Support the development of project specific and standard questionnaires;

Support the interpretation and use of data with dashboards and other reports;

Support the compilation and analysis of Country Results Framework (CRF) data and report.

Responsibilities in SharePoint Implementation

Lead SharePoint documentation efforts, collaborating with the four Country Programs to devise strategies for seamless document migration to their respective SharePoint sites;

Establish and maintain the appropriate level of permissions for libraries and sites within Country Programs, ensuring data security and access controls;

Deliver comprehensive training and ongoing support to Country Programs, fostering proficiency in SharePoint usage among team members;

Assume the role of a super user for Country Programs, serving as the go-to resource for addressing issues related to SharePoint utilization;

Oversee and enforce proper document storage practices, guaranteeing organizational compliance and efficient retrieval of information.

Learning and communicating, knowledge management

To support analysis of qualitative and quantitative outcomes achieved at project and programme level;

To support processes that PMER data lead to collective learning at relevant levels through innovative interface, interaction, and visualisation;

Special duties: As may be assigned by the supervisor.

Major Challenges

Global Team Integration: Balancing global team participation with tailored support for four Country Programs is challenging, requiring effective communication and collaboration strategies;

Working inside of two units needs good cooperative management of the unit leaders. And challenges time management.

The candidates are expected to share the core values of LWF.