Aftersales Manager

Job title:

Aftersales Manager

Company

BMW Group Retail

Job description

Group1 Norwich is looking for an Aftersales Manager.Your roleSupporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.What you’ll do day-to-day:

• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
• Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Maintain rigorous control of costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

Your profileDon’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in managerial role in a customer-oriented department
• Ability to develop and monitor budgets
• Previous experience in a target driven role
• An understanding of marketing processes and development of pricing strategies
• Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
• A customer focused approach
• Excellent communication skills – with ability to negotiate and influence

Rewards

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme and Sharesave scheme to grow your savings
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• An internal colleague recognition system to celebrate achievements
• A community volunteering day

Expected salary

Location

Norwich

Job date

Thu, 16 Jan 2025 03:59:04 GMT

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