Aged Care Advocate

• Seeking a Aged Care Advocate
• Opportunity to make a real difference working for a purpose led organisation
• Full time role based in Surry Hills
• XRef Engage Awards Best Workplace 2024
• SCHADS Award Level 4 Pay point 4

About the role

We are looking for a dedicated individual to join our team of aged care advocates who are committed to making a positive impact on the lives of older people in our communities.

In this role, you will engage with older people and provide them with the essential knowledge and support to navigate the complex NSW aged care system effectively. Your responsibilities will include organising and leading informative and educational sessions for aged care service recipients, carers, residents and staff of aged care facilities, as well as healthcare professionals and other community organisations. You will also play a crucial role in delivering vital assistance and information to seniors through various communication channels, to ensure that they receive the necessary support and guidance to exercising their rights.

If you are passionate about making a meaningful difference in the lives of older individuals, we encourage you to consider joining our team.

Why work for Seniors Rights Service?

Seniors Rights Service is a nonprofit organisation that provides free legal services, aged care advocacy and rights education and information to older people across New South Wales. This is a pivotal moment to join our team. As more older people seek aged care services, our organisation is continuously evolving to meet the expanding need for our services.

If you have a natural talent for connecting with people, have relevant experience and want to work for an organisation dedicated to supporting one of the most vulnerable groups in our communities, we want to hear from you.

Role Responsibilities

As an Aged Care Advocate, you’ll be responsible for:

• Advocating on behalf of older people receiving or seeking to receive aged care services to ensure their rights are upheld and responded to appropriately.
• Listening to and help older people receiving or seeking to receive aged care services and/or their representatives make informed decisions via telephone and in person interactions.
• Advocating on behalf of clients in response to complaints against aged care service providers to have their concerns addressed.
• Participate in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach.

Your regular work includes:

• Managing intake and advocacy cases using our Salesforce database – includes regular rostering on live calls.
• Referring clients to other services including the Aged Care Quality and Safety Commission.
• Providing education and information sessions to aged care recipients and aged care staff – using your own registered and comprehensively insured vehicle.
• Contributing to promotional campaigns targeting identified priority groups.

The perfect fit for this role will have:

1. A relevant tertiary or TAFE qualification (e.g. Social Sciences or Human Services) or relevant experience.
2. Knowledge and understanding of the aged care system in NSW.
3. Experience in delivering workshops and presentations.
4. Excellent computer skills including Microsoft Office 365 and experience in data entry.
5. Good interpersonal and communication skills with the ability to explain complex information concisely to a diverse range of people.
6. Ability to work both in a team and independently including the ability to prioritise your own work to deliver results.
7. A high level of resilience, empathy and a can-do attitude.
8. Some intrastate travel may be required.
9. A willingness to obtain an Influenza vaccination if required.

What’s in it for you?

• Experience a collaborative and fun work culture in a growing organisation.
• Great flexibility with access to hybrid work arrangements.
• SCHADS Award Level 4 Pay point 4 with NFP Salary Packaging benefits.
• Enhanced leave provisions including gifted leave between Christmas and New Year.
• Feel good knowing you are working for an organisation with a strong social conscience and presence within our community.

Interested in applying?

If you are interested in this opportunity, please submit your CV and a cover letter including responses to the following questions.

• Why are you interested in applying for this role?
• What knowledge, skills and attributes do you have that would make you the ideal candidate?

To be considered for this role you will need to include a cover letter answering the above two questions with your resume.

At Seniors Rights Service we seek a workforce that is as diverse as our society. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islanders people to apply. Additionally, we believe vaccination to be the best way to keep our employees and clients safe and strongly encourage vaccination against Influenza and COVID-19.