Alumni and Supporter Care Manager – UP TO 12 MONTHS – Fixed Term Contract

Ref Number

C16-00162

Professional Expertise

Administration and Business Support

Department

Vice-President (Advancement) (C16)

Location

London

Working Pattern

Full time

Salary

£42,099–£50,585

Contract Type

Fixed-term

Working Type

Hybrid (20% – 80% on site)

Available for Secondment

Yes

Closing Date

14-Apr-2024

We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we’re determined to solve them.

There has never been a more exciting time to join the Advancement office as we plan for our biggest ever fundraising and engagement campaign and support the delivery of the bicentennial programme in 2026. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.

Please note this position is a secondment opportunity/fixed-term contract for 12 months’ to cover the secondment of the substantive post-holder.

As Alumni and Supporter Care Manageryou will help UCL Advancement achieve it’s ambitious objectives by providing an excellent customer care service to our alumni and supporters as well as other UCL staff needing support or advice on Advancement issues. The postholder will liaise with colleagues across the department and UCL to solve problems and provide comprehensive information to users of our helpdesk service. You’ll also support a broad range of engagement and stewardship activities ensuring that the customer experience is at the heart of everything we do.

We are happy to consider applications to work on a part-time, flexible and job share basis wherever possible. This role is eligible for hybrid working with a minimum of 20% on site.

To find out more about the role, please contact Bryony Merritt, Associate Director of Alumni and Campaign Engagement: [email protected]

Please use the attach cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification.

For more information about UCL Advancement, please visit: www.ucl.ac.uk/giving and www.ucl.ac.uk/alumni

You’ll be a champion for excellent customer experience with great communication and interpersonal skills. With considerable experience of working in customer facing environments you will also be highly-organised and able to manage and deliver against multiple incoming requests.

We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

Attached documents are available under links. Clicking a document link will initialize its download.