AmeriCorps CHW

Requisition ID: req43197

Job Title: AmeriCorps CHW

Sector: Administrative/General Office

Employment Category: Intern

Employment Type: Full-Time

Open to Expatriates: No

Location: Salt Lake City, UT USA

Job Description

Job Overview: Under the direction of the Community Health Worker Program Coordinator, CHWs are trusted, knowledgeable frontline health personnel who typically come from the communities they serve. CHWs bridge cultural and linguistic barriers, expand access to coverage and care, and improve health outcomes.

Major Responsibilities:

Responsibilities include, but are not limited to, the following:

• Establishing trusting relationships with patients and their families to help them become more engaged in their health.
• Conducting intake interviews with patients utilizing motivational interviewing and health coaching, and enrolling and/or referring patients into applicable health and community resources
• Following-up with patients via phone calls, home visits, and visits to other settings where patients can be found.
• Working closely with clinical teams to ensure that patients have comprehensive and coordinated care
• Documenting patient activities and outcomes in appropriate databases
• Support with care coordination and medical appointment scheduling for IRC resettlement clients
• Attending team meetings as assigned to discuss progress, successes, and challenges related to the position.
• Ability to help limited English speakers understand and become self-sufficient in navigating the U.S healthcare system including medical bills, Medicaid, primary care, and specialty care.
• Ability to help limited English speakers understand and become self-sufficient in navigating Utah Transportation System.
• Other duties as assigned by the clinic or supervisors must be in accordance with AmeriCorps terms and conditions.

Job Requirements:

• At least 18 years of age
• High school diploma or GED
• Pass the necessary program background checks.
• Legal Permanent Resident or citizen of the U.S.
• Written and oral fluency in English; additional preferred language fluency in any of the following: Arabic, Dari/Pashto, Kinyarwanda, and/or Kiswahili
• Flexibility to serve on-site and remotely as needed,
• Basic computer skills
• Ability to commit to approximately 33 hours per week for 52 weeks (one year)
• Ability to attend a mandatory 3–5-day orientation.
• Ability to develop and maintain positive relationships with patients and program stakeholders.
• Understanding of, and sensitivity to, the target community
• Good communication skills such as listening, speaking, and writing.
• Ability and willingness to provide emotional support, encouragement, and motivation to patients.
• Ability to work independently and as part of a group.
• Willingness to take initiative and be pro-active in daily work.
• Willingness to travel to community-based organizations and patients’ homes as needed.
• Perform Bus Orientation for clients.

Language Skills: Spoken and written fluency in English required. Proficiency in Swahili, Kinyarwanda, Arabic, or Dari/Pashto strongly preferred.
Work Experience:

• Relevant professional experience in health care, social services or public health field required; minimum of 1 year experience strongly preferred.
• Relevant professional experience working with the refugee/immigrant population or underserved communities preferred.
• Lived experience as a refugee or coming from an immigrant background may substitute work/educational requirements.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product. Well Organized and able to manage own project and workload.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Adjustable ‘Flexing’ hours schedule allowed

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About AmeriCorps

UHC, an AmeriCorps program of the Association for Utah Community Health (AUCH), currently supports more than 20 members serving in over 10 sites throughout the state of Utah. UHC CHWs make a difference in the community by providing vital health education and connections to health and social resources to improve patient lives.

AmeriCorps engages more than 80,000 Americans in intensive service each year at 21,600 unique sites including nonprofits, schools, public agencies, and community and faith-based groups across the country. Since the program’s founding in 1994, more than 1 million AmeriCorps members have contributed more than 1.4 billion hours in service across America while tackling pressing problems and mobilizing more than 2.3 million volunteers for the organizations they serve.

AmeriCorps is a program of the Corporation for National and Community Service, a federal agency that engages millions of Americans in service through its AmeriCorps, Senior Corps, Social Innovation Fund, and Volunteer Generation Fund programs, and leads the President’s national call to service initiative, United We Serve. For more information, visit www.NationalService.gov.

Service Schedule: UHC CHWs are expected to serve at least 1700 hours over 52 weeks (one year). This includes participating in direct service, additional activities, events, service projects, and training as provided or mandated by the program. Exact service schedule will be determined in coordination with supervisors but will take place during normal business hours.

UHC CHW AmeriCorps US Benefits:

• Living stipend in the mount of $2,083.33/month ($25,000/year), distributed bi-monthly.
• Eli Segal Education award in the amount of $6,495 upon successful completion of service
• Postponement of eligible student loans
• Health insurance premium reimbursement (to include dental) up to $170 per month for those not enrolled in a plan.
• Childcare assistance, if eligible
• Professional development and subject-matter training