Purpose of Job

Working under supervision and guidance of the Principal, People Solutions & Advisory together with other team members, to support and provide operationally excellent HR advisory services across the Bank to line managers and staff.

Be a data domain expert and facilitate data informed decision making within PS&A, Employee Relations Team and wider Human Resources and Organisational Design (HROD) department. The role holder will develop and maintain a range of data and metrics to provide insights that strategically inform and measure PS&A activities and efforts.

Accountabilities & Responsibilities

With support from other team members (where needed) provides advice and guidance to:

• staff and managers or in order to support and influence the business in the implementation of HR policies and procedures, escalates issues within the team as appropriate

OR

• members of HROD on ER-relevant provisions of the Staff Handbook (SHB), procedures and processes.

People Solutions & Advisory Team

• Provides assistance and problem solving on queries from line managers and staff at all levels, liaising with HR centres of expertise and/or escalating to Employee Relations, as neccessary.
• Under supervision of team colleagues, provides counsel and guidance to managers and staff members regarding HR policy and customary practice on staff health/ medical and performance management issues.
• Creates and updates internal line manager and staff guides, process maps and intranet KBAs to support creation of digital self-serve information.
• Key support/project lead on the ongoing development of PS&A’s specific case management system in ServiceNow, partnering with IT and HR stakeholders.
• Tracking medical absence data and instructing payroll on pay changes to ensure required service standards and adherence to medical leave policy and processes, quality of data and timeliness in accordance with Staff Handbook Directive and Procedures.
• Responsible for collation, analysis, and reporting of PS&A case specific data to HRMT and wider HROD department, as appropriate.
• Working collaboratively with team members and other HROD colleagues in order that the business receives a high-quality service.
• Coordinator for Bank’s external Occupational Health supplier to make referrals, follow-up on appointments, retrieve OH advice reports or liaise with supplier on service issues to maintain efficient service delivery.
• Overseas medical absence reporting and provides advice to managers and staff on adherence to medical leave policy and process.
• Organising and tracking ongoing team projects, training, issues, goals and processes.
• Undertakes ad hoc PS&A projects and activities as required by Principal, PS&A and Associate Director, Head of Employee Relations.
• Record-keeping to underpin sound administration of Bank personnel: Documenting and filing an accurate audit trail to clarify policy decisions and/or to document rationale for policy variations in the realms of reward and employee lifecycle events and/or case management. Ensuring adequate details are kept and filed correctly so that any future recollection of a decision is fully captured and easily retrievable

Provide Business Stakeholders with Analysis and Insight

• Preparing and analysing various HR metrics and KPIs and providing feedback PS&A and HROD teams.
• Use data and information to provide insights into people issues and guide improved, evidence-based decision-making and fix problems at the root cause.

Deliver Improvements to the HR Reporting Capability

• Responsible for understanding relevant bank processes and ways of working, both internal and external to HROD, and presenting appropriate reporting solutions.
• Support to onward development of PS&A specific case system and reporting capabilities.

Drive continuous improvement

• Drive improvements in case management data quality – identify gaps and highlights possible solutions.
• Proactively input into process improvement projects to fine-tune and improve employee lifecycle activities, PS&A case specific activities.

This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs.

Knowledge, Skills, Experience & Qualifications:

• Demonstrated HR Adviser or experience in an HR Operations role.
• Degree in relevant discipline preferred or equivalent experience.
• Good understanding of HR policies and guidelines, knowledge of HR cyclical activities preferred.
• Self-motivated with excellent organisational skills with the ability to prioritise, multitask and meet specific timelines.
• Experience solving HR-related process problems and good attention to detail to ensure accuracy.
• Resilient, with proven ability to operate with discretion and without bias in a highly sensitive, risk mitigation environment.
• Analytical skills to deliver insight on qualitative and quantitative organisational data to drive decision making.
• Demonstrated proactive approach to problem solving and enjoys fully immersing themselves in data, business constraints, and problems they are interpreting and asks the right questions to get at the deeper-level “why”.
• Demonstrate ability to build relationships and work effectively across teams.
• Good stakeholder engagement skills, including effective questioning and active listening.
• Fluency in English both written and oral. Knowledge of another language is a plus.
• Proficient in MS Excel, Word.

Preferable:

• Previous experience of working with SAP HR.
• Previous experience of working with Tableau or similar data shaping tool.
• Experience of working in a multi-national environment with a dispersed workforce.

What is it like to work at the EBRD?

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people’s lives and help shape the future of the regions we invest in.

The EBRD environment provides you with:

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
• A working culture that embraces inclusion and celebrates diversity;
• An environment that places sustainability, equality and digital transformation at the heart of what we do.

Diversity is one of the Bank’s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.

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