Application and System Specialist (UCL internal workers only)

Ref Number

B01-04145

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£42,099–£50,585

Contract Type

Permanent

Working Type

Hybrid (20% – 80% on site)

Available for Secondment

No

Closing Date

29-Feb-2024

Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

Our goal is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

Faculty IT & Partnering provides local specialist applications and systems support and IT strategic business partnering for users in the School of Life and Medical Sciences (SLMS), in the Institute of Education (IOE), the Bartlett Faculty of the Built Environment and to departments in the Faculties of Arts & Humanities, Social & Historical Sciences and Laws (SLASH).

As an Application and System Specialist in the Faculties of Arts & Humanities, Social & Historical Sciences and Laws (SLASH), you will be responsible for providing support for both teaching and research. This role provides an attractive opportunity for someone with not only technical support skills but also with the desire to develop new skills to support innovation and supporting staff and students to make the best use of new developments in technology. Additionally, you’ll form part of the Faculty Digital Development Product team to support the development of digital solutions with the Microsoft Power Platform suite of tools.

Your responsibilities will involve the following:

• Provide systems administration support for specialist applications supporting research and teaching, including server applications and web and cloud hosted solutions
• Work with product and platform owners to identify improvements and prioritise into a backlog
• Participate in scrum and sprint planning meetings
• Understand the research and teaching that the technology is supporting
• Provide specialist and commodity support for academic users.

Please note, this is an Internal recruitment advert, available to eligible UCL workers only. Eligible UCL workers will have until 29 02 2024 to be considered for this role.

Job Ref: B01-04145

Closing Date: 29-02-2024 – 23:59 (UK time)

As a Systems Administrator, you have experience in delivering support services and maintaining specialised application services with the ability to collaborate with teams ensuring central platforms effectively support the faculty’s needs. You will also have strong technical support skills as well as experience developing solutions with the Microsoft Power Platform suite, specifically SharePoint, Power Automate and Power Apps.

You will also be able to demonstrate the following:

• Experience working with and in-depth knowledge of the standard technologies used within UCL: Networks (DNS/DHCP, VPN, Firewall) VMware virtualised environments, Monitoring and logging platforms, Authentication (AD/OpenLDAP/SAML)
• Experience administering server and client operating systems running either Windows, Linux or MacOS
• Experience of data analysis and visualisation, ideally (but not necessarily) in an academic or service-oriented context
• An ability to see the whole picture, get to the root of issues and to understand the true required outcomes of customer requests
• A flexible attitude with the ability and willingness to understand unfamiliar concepts, ideas, and technologies quickly.

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits  to find out more.

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Attached documents are available under links. Clicking a document link will initialize its download.