USTECH Solutions
tendersglobal.net
Description
Duration: 12 -month assignment Full-Time
* Employment Type: W-2
Job Description:
· This is an Onsite position in Montreal QC , Candidate needs to be physically present in Montreal.
· Monitoring and supporting day-to-day activities.
· Adherence to documented procedural standards.
· Fully responsible for key activities within the agreed SLA and ITIL process.
· Escalate issues that cannot be resolved, in a timely manner.
· Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
· Resolve user queries/requests.
· Ensure issues are identified, tracked, reported on, and resolved in a timely manner.
· Perform level 1 support and complex analysis of reported issues and evaluate alternative business solutions and workarounds to minimize the impacts.
· Understand the database concepts and provide extractions to users whenever required.
· Participate to the support of the application and undertake the appropriate actions – both functional and technical
· Closely follow up all alerts and monitoring dashboards
KEY SKILLS AND QUALIFICATIONS
· Knowledge of ITIL and Incident Management.
· Bachelor’s degree required; advanced degree considered a plus.
· Minimum 3 years financial industry experience
· Prior business analysis experience in an application support environment
· Expertise in Ab Initio as an ETL Tool
· Using, configuring, and tuning industry leading ETL software tools in data intensive, large scale environment
· Experience working on Oracle database.
· Hands-on support experience with Ab Initio using GDE, Co>Operating System and EME
· Experience in any of the following is desired: Query>It, Conduct>It, Express>It Continuous flows, Metadata Hub
· Hands-on experience working in Unix/Linux environment, with proficiency in UNIX shell scripting (Korn/bash shell preferred)
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
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