Application Production Support – Senior Analyst

Duration: 12 Months

Job Description:

The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the CEP APS portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an “as needed” basis.

Responsibilities:

Level 1 and 2 Support

· Active monitoring of production activities

· Perform remediation steps when required

· Interact with external IT/Vendor communities to resolve incidents

· Work with development community for Level 3 incident escalations

· Log work and effort in support tracking application and work with team and management to reduce recurring issues

· Available for after-hours support activities (including on call), when necessary

Change and Request Management

· Responsible and accountable for changes to the production environment for CEP applications

· Work with development community for release prioritization

· Ensure that requests for change adhere to Group and Department Policies

· Available for after-hours and/or weekend change/patching activities, when necessary

Reporting & Special Projects

· Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release

· Regular reporting to line manager for prioritization and escalation

· Conduct and participate in meetings with related communities

· Perform control result analysis and reporting and take up corrective actions as needed

· As required, take up project management responsibilities for special projects

Requirement:

· Strong database skills (Oracle, MS SQL)

· Java web applications support expertise (Angular)

· Unix/Linux hands on experience with knowledge of day-to-day commands

· Windows servers hands on experience

· Scripting experience (Shell, powershell, …_)

· Scheduling tools (Autosys)

· Monitoring tools (Sysload, Geneos, Dynatrace etc.)

· Web application skills (Apache Tomcat, IIS)

· Collaboration Frameworks (SharePoint)

· File transfer protocols

· Prior experience with Informatica, PeopleSoft and any Premises application will be an advantage.

 

Education:

· Education Required: Bachelor’s Degree in a related discipline.

 

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit www.ustechsolutions.com.