Application Production Support

Duration: 12 -month assignment Full-Time

* Employment Type: W-2

 

Job Description:

· This is an Onsite position in Montreal QC , Candidate needs to be physically present in Montreal.

· Monitoring and supporting day-to-day activities.

· Adherence to documented procedural standards.

· Fully responsible for key activities within the agreed SLA and ITIL process.

· Escalate issues that cannot be resolved, in a timely manner.

· Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.

· Resolve user queries/requests.

· Ensure issues are identified, tracked, reported on, and resolved in a timely manner.

· Perform level 1 support and complex analysis of reported issues and evaluate alternative business solutions and workarounds to minimize the impacts.

· Understand the database concepts and provide extractions to users whenever required.

· Participate to the support of the application and undertake the appropriate actions – both functional and technical

· Closely follow up all alerts and monitoring dashboards

 

KEY SKILLS AND QUALIFICATIONS

· Knowledge of ITIL and Incident Management.

· Bachelor’s degree required; advanced degree considered a plus.

· Minimum 3 years financial industry experience

· Prior business analysis experience in an application support environment

· Expertise in Ab Initio as an ETL Tool

· Using, configuring, and tuning industry leading ETL software tools in data intensive, large scale environment

· Experience working on Oracle database.

· Hands-on support experience with Ab Initio using GDE, Co>Operating System and EME

· Experience in any of the following is desired: Query>It, Conduct>It, Express>It Continuous flows, Metadata Hub

· Hands-on experience working in Unix/Linux environment, with proficiency in UNIX shell scripting (Korn/bash shell preferred)

 

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.