tendersglobal.net
Application Services Manager
Contract: Permanent, Full Time
Salary: 45,579-47,858 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
About WaterAid:
Want to use your skills in the Application Services Team to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Application Service Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work award-winning organisation.
About the Team:
The Application Services Team is responsible for the day-to-day running of WaterAid’s CRM and data integration systems. This responsibility requires that the team manage the input of data from external sources (import files from multiple sources) via the Integration Hub and for the output of key financial processes such as Gift Aid and Direct Debit claims while ensuring that the systems are always available to users and that security and access are managed in accordance with best practice. The team also hosts the Application Services Support function, providing resolution to the majority of Application Services Team related cases and appropriately allocating cases to members of the team.
About the Role:
In this role, you will provide influential leadership and active management to the Application Services Team as well as working as part of a wider team to help define the strategic direction of the Systems Team as a whole, and the development of the systems that we utilise to support the WaterAid’s achievement of its objectives.
You’ll also:
About you:
You will have at least 2 years’ experience in a similar role, managing a CRM and its support team. You will be highly IT and data literate with excellent experience for running ETL processes, providing broad system support and providing specific guidance in system use.
To be successful, you’ll need:
Closing date: Applications will close at 23:59 on 8th January 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found before the advertised closing date.
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
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