Application Support Analyst

Job title:

Application Support Analyst

Company

Keystone Group

Job description

Job Title: Application Support AnalystResponsible to: Group Business IT Applications ManagerJob PurposeThe Application Support Analyst will be responsible for providing technical support and assistance for our Microsoft Dynamics NAV/Business Central and related systems. This role involves troubleshooting issues, assisting users, and ensuring the smooth operation of the systems to support our sales, manufacturing, and logistics and finance processes.Main Tasks and Duties

• Provide tier 1 and tier 2 support addressing incidents and service requests promptly.
• Troubleshoot, prioritize and resolve application issues, minimizing disruptions to business operations.
• Perform regular system maintenance, updates, and upgrades to ensure optimal performance.
• Assist in user training sessions and develop user guides to enhance system proficiency.
• Document support activities, solutions, and standard operating procedures.
• Collaborate with the IT department and other teams to ensure seamless integration with other systems.
• Escalate complex issues to senior support staff or developers as needed.
• Support the design, development, testing & implementation of applications throughout the Keystone Group.
• Monitor system performance and proactively identify potential issues.

Required:

• Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks and priorities.

Preferred:

• Experience with ERP systems in a manufacturing environment.
• Proven experience in a technical support role, preferably with Microsoft Dynamics NAV/Business Central.
• Good understanding of accountancy or financial practices and procedures.
• Familiarity with SQL, Power Platform, and other data analytics tools.

What do we offer?This demanding and challenging position offers an excellent opportunity for a self-motivated individual to join a progressive company. In return we offer a competitive salary, 32 days paid holidays, subsidised social events and employee discounts and the opportunity to progress within a forward thinking, dynamic working environment that has attained an impressive reputation within the construction industry.Please note that this job description may be varied from time to time by the Company to reflect changes in the role and / or the needs of the business.Established in 1989, Keystone Group is a fast paced, rapidly growing construction product manufacturer. Now comprising 8 businesses, the company is a major player in the supply of structural steel solutions and offsite building components to the construction sector in the UK and Ireland, with a growing presence in export markets. With a strong focus on innovation the company has grown to its present position in the marketplace by establishing a reputation for reliable supply of quality specialist products.Why join us? Click to find out more.

Expected salary

Location

Cookstown, Co Tyrone

Job date

Thu, 19 Sep 2024 06:09:13 GMT

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