Application Support Analyst

Job title:

Application Support Analyst

Company

Games Workshop

Job description

About the JobGames Workshop is looking for an Applications Support Analyst. If you have a technical, methodical, and intelligent approach to troubleshooting and problem solving and have hands-on experience working in an applications production support environment this could be the opportunity for you.As a business, we are committed to delivering exceptional support and outcomes for our users when they encounter challenges with our software application suite, so we are looking for someone passionate about continuous improvement, building cross-departmental relationships and leveraging automation to streamline processes. Being a key member of the team, you will play a pivotal role in supporting initiatives and providing project support as we embrace new technologies across the organisation.With adherence to the process you will record, track, and document the lifecycle of an incident from initial logging through to final resolution ensuring you use your pragmatism to prioritise service requests and incidents. Taking the opportunity to work collaboratively across teams you will support recovery actions in the event of major incidents as well as possessing the resilience to overcome any challenges when undertaking service transition activities for new and changing services. You will have a diligent approach and be responsible for improving and documenting the technical processes around application support.Remaining curious whilst working effectively with cross functional teams to expedite processes and drive projects forward, you will develop a strong knowledge and functionality of multiple systems to troubleshoot and resolve application or infrastructure issues. Ideally, you will have a working knowledge of SQL queries to interrogate data and experience in supporting ERP, cloud-based SaaS, and warehousing systems.If you are someone who leads with integrity, approaches challenges with humility, and embodies the courage to drive positive change, we want to hear from you.Working at Games WorkshopAt Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills and experience.The Warhammer World site is based just outside of Nottingham city centre and benefits from a nearby tram stop and free onsite car parking.In return for your hard work, you will receive 33 days holiday per year (including public holidays), matching contributory pension scheme up to 7.5%, profit share bonus (subject to GW meeting profit targets) and option to join our Share Save scheme. Oh and let’s not forget, a staff discount of between 25% and 50% on our products!Other Essential InformationThe closing date for applications is midnight, UK time on Sunday 3rd November 2024.This position requires the appointed candidate to work on a rotational shift basis of 6am-2pm, 9am-5pm and 2pm-10pm, however, flexibility to work at home will be granted.How to ApplyTo apply, please send us a letter or a video telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.Please include an up-to-date CV to support your application. When you’re ready, please click apply, below.

Expected salary

Location

Nottingham

Job date

Thu, 24 Oct 2024 22:50:14 GMT

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