ARC Shift Supervisor 🏡 Internal Applicants Only

Job title:

ARC Shift Supervisor 🏡 Internal Applicants Only

Company

Appello

Job description

🤩SHIFT SUPERVISOR⏲Hours: 35 hours per week📅Shift pattern: Tuesday-SaturdayWeek 1: 09:00-17:30Week 2: 12:00-20:30Week 3: 09:00-17:30Week 4: 07:00-15:30Can flex shifts. Shift Supervisors must ensure sufficient Shift Supervisor coverage across the 7 days💸Salary: £24,375 per annum📍Location: Norwich Hybrid📆Start Date : ASAP😎Appello Perks

• 31 days holiday rising to 33 with length of service (PRO RATA). This includes bank holidays that you will work.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Free on-site parking

ABOUT YOU 👇You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You have a customer-centric mindset, highly organised and have a good level of education. You will be great at building rapport with clients and have great success with achieving and surpassing targets. It would be advantageous if you have used Customer Relationship management (CRM) software. You will have supervisor or team leader experienceTHE ROLE 🤩As a Shift Supervisor you will be mentoring and supporting staff in the Alarm Receiving Centre (ARC) with the ongoing refinement of their skills. You will ensure a high efficiency and quality of work is achieved by members of the ARC and work towards the overall bettering of the centre and the service we provide to clients.Your main responsibilities will be🧡Quality Assurance

• Conducting Call Quality Checks for operators
• Performing side-by-side call coaching and Call Quality Checks
• Reinforcing and supporting process changes. Ensuring all members of staff are comfortable and confident with the process changes

• Supporting the Learning and Development team in signing individuals off on refresher training

🧡Buddies for New Starters

• Be point of contact, a ‘buddy’ for new members of the team

• Assisting the Learning and Development Coordinator’s with their onboarding of new staff members

🧡General Running of Centre

• Being reserve call handlers for when all other operators are on the phone and calls are waiting to be answered
• Knowledge and ability to call handle, to best advise and support the operators
• To assist when needed in running shift
• Awareness and prioritization of compliance within the center

READY TO APPLY ✅If you are interested in this role please upload your CV and tell us a bit about yourself 😁OTHER INFORMATION 📝This is an exciting time at Careline365 part of the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Expected salary

£24375 per year

Location

Norwich

Job date

Fri, 09 Aug 2024 02:32:44 GMT

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