What we are looking for

Experience managing support functions or operations and expertise in Logistics and procurement, HR and finance within a humanitarian context.

Specific experience supporting implementation of projects/programmes in the humanitarian sector is required as well as ability to think strategically and formulate policy frameworks supporting project implementation.

The successful candidate will be experienced in team leadership/management with experience in capacity building and development.

Good communication and ability to build trust and confidently navigate both internally and externally at different levels.

What you will do

The Area Support Manager is a critical senior Leader in the NRC Jordan Camps Area Office. Based in Azraq and Zaatari camps, the role has full responsibility for all support functions (HR, Logistic and Finance) in the Camps Area Office.

Responsible for supporting a portfolio of roughly USD 10m, the Area Support Manager is a member of the Area Management Group and is responsible for supporting the Area Manager in delivering the area level strategy and action plans. Working closely with the Head of Support in Amman, the Area Support Manager ensures that all support functions operate to maximum efficiency and effectiveness and takes a lead on implementing all area level strategic initiatives.

The role holder will:

• Coordinate and align operational support with program plans at Area level, ensuring procurement plans, HR plans and spending plans for each project are in place.
• Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with program plans at Area level and ensure quality support to project implementation.
• Support resource allocation at the area level in line with Master Budget and available donor budgets, facilitate Area Support Budget, area level budgets, including support cost.
• Drive the optimization of operational costs initiative at area level and lead on annual structure review for area level support departments.
• Develop regular reports on Area level to Country Office and Area Manager.
• Contribute to strengthen the CO and Area level implementation through the creation of relevant SOP and procedures.
• Implement new country specific technical SOPs, guidelines and tools in the Area (HR, Logistics and Finance).
• Ensure compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
• Oversee implementation of identified risk mitigation measures, including compliance spot checks in line with anti–corruption risk mapping.
• Line manage and capacity build support staff in HR & Admin and Logistics.
• Ensure strong coordination with Country Office (CO) based support departments and act as the focal point for coordination of support departments between the Country Office and Area Office.

Please download the detailed job description to learn more about the position.

What you will bring

• Minimum 5 years of experience in a management position as Support/Operation Manager in a humanitarian/ recovery context.
• A Bachelors degree in a relevant field.
• Fluency in English, both written and verbal.

Specific experience, knowledge and expertise in:

• Managing support functions or operations.
• Logistic and procurement, HR and finance in a humanitarian context.
• Leading teams and capacity strengthening.
• Communication and ability to build trust and confidently navigate both internally and externally at different levels.
• Implementation of humanitarian projects/programs.
• Strategic thinking and development policy frameworks and guidelines to support programme implementation.
• Risk, compliance and accountability mechanism.

Understanding of and commitment to:

• organisational learning, quality management and development.
• working collaboratively with technical and operational colleagues within a matrix structure.
• Ability to work under pressure, independently and with limited supervision.

What we offer

• Duty station: Azraq & Zaatari Camps.
• Contract: Until 31 Dec 2024 based on funding and performance.
• Travel: Approximately 20%.
• Salary/benefits: Grade 8 on NRC Jordan national salary scales, with accompanying terms and conditions.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• We invite applications from all qualified and interested national candidates. Please ensure you attach copies of your academic and professional certificates.
• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts
• join a work culture that empowers every employee to share ideas and take responsibility
• be part of a welcoming and supportive community committed to human dignity

Learn more about NRC