Assistant Director, Database Administration

Assistant Director, Database Administration

Main focus: Support the day-to-day
functions of the Foundation by maintaining and enhancing
fundraising data and monitoring data integrity, quality and
maintenance.

Location: Palo Alto, CA (hybrid); the
successful candidate for this role will be based in the Bay Area.
 

ABOUT THE FOUNDATION

The Lucile Packard Foundation for Children’s Health, in
partnership with Stanford Medicine and Lucile Packard Children’s
Hospital, unlocks philanthropy to transform health for children and
families in Northern California – and around the world. 
Through fundraising and grantmaking, the Foundation drives
scientific research, innovation, and policy change that will
improve care, advance cures, and reform healthcare systems for this
and future generations.

WHAT YOU’LL DO

As the Assistant Director, you‘ll be responsible for ensuring
the accuracy and integrity of the Foundation’s donor database,
including data input and output, data maintenance, and end-user
training and support. You will serve as the first point of contact
to provide support to development stakeholders by assisting them
with the creation of reports, data selects and other data
structures. You will support the Director of CRM Operations by
understanding the meaning of data elements and what those data
elements are supporting or not supporting and communicating that to
all in the Foundation. You also ensure team members have access to
quality & timely CRM training materials, providing intermediate
to advanced supplemental training support as needed. Additionally,
you would contribute to the development and implementation of
workflows to guide data entry, ensuring effective capture of
information.

This position reports to the Director of CRM Operations and
supervises two Senior Specialists and additional temporary team
members as needed. This position will also supervise the Online
Data Specialist in the future.

YOU’LL BE RESPONSIBLE FOR…

• Partnering and acting as part of advisory team and supporting
  business analysis with teams across the Foundation to maintain
  existing and design new data structures and processes that are
  sustainable.
• Supporting and modeling a culture of shared ownership for data
  between Advancement Services and subject matter expert/end user
  teams, including protocols for data structure evaluation and
  design, proofing, documentation, and maintenance.
• Supporting the development of new database processes including
  identifying opportunities for automation; close partnership with
  IT.
• Contributing to a strong data proofing culture and workflows
  that the whole team owns, developing checks of all data flows out
  of the CRM whether regular or ad-hoc data requests.
• Monitoring data integrity, data structures, ensuring they
  provide high-value return for the maintenance costs.
• Providing CRM training and support, including developing and
  maintaining training materials and content with the support of Data
  Specialists.
• Observing trends in database errors and addressing the root
  cause.
• Stewarding a culture of effective documentation,
  cross-training, standardization to mitigate succession planning
  risks.
• Partnering with the Director of CRM Ops & the Snr Dir PD to
  design and implement a data acquisition program (phone, email,
  NCOA, employment, and other data points)
• Acting as the primary stakeholder request intake by eliciting
  requirements and performing business analysis such as negotiating
  with stakeholders on iterative process development; helping
  stakeholders see why a specific recommendation may not be
  appropriate (ever or at this time), alternative ways to achieve
  their goals, and staging their goals over time as solid base
  practices are established.
• Supporting stakeholders by ensuring requests for reports,
  lists, global database changes, imports/exports are completed by
  yourself, or a Data Specialist, based on complexity.
• Staying informed of, recommending, and implementing industry
  service provider offerings that support data acquisition and
  efficiencies (Omatic, Power Automate, and others).
• Performing database maintenance ensuring data structures are
  still relevant; work to deprecate obsolete data elements.
• Recommending new approaches, procedures, and processes to
  effect continual improvements in efficiency of department and
  services performed to meet current and future fundraising
  goals.
• Functioning as a member of a team by accepting additional
  responsibilities as needed.
• Regular and predictable attendance is required.

YOU MUST HAVE…  

• A bachelor’s degree or equivalent experience.
• 3+ years’ experience managing development and/or alumni
  databases.
• 1+ years’ experience supervising direct reports.
• Solid understanding of the principles of database management
  and business process workflow
• Proficient in MS Office including Word, Outlook, PowerPoint,
  Excel, Power Query a plus.
• Excellent verbal communication skills, especially for end-user
  training and support.
• Excellent customer service, interpersonal and problem-solving
  skills, and the ability to interact with staff at all levels.
• A genuine interest in children and their health.

IT’S AN ADDED PLUS IF YOU HAVE EXPERIENCE
WITH:

• Raiser’s Edge v.7.93+ (advanced experience), Omatic Software
  applications: ImportOmatic and QueryOmatic; willingness and ability
  to learn new versions or different fundraising CRM software.
• Basic knowledge or more of Power Query, Power BI, and any other
  aspects of the Power Platform a plus.

YOU’LL BE SUCCESSFUL IF…

• You think strategically
  • Ability to evaluate the sustainability of proposed data or
    reporting elements.
  • Holistic view of the CRM and its reach / impact across our data
    estate.
  • Able to assess errors to determine if structural or process
    changes need to be made to mitigate future risk.
• You support and model an inclusive workplace
  • Must hold space for all voices to contribute, grow and
    develop.
  • Steward a cadence of regular feedback to team members; seek it
    out and be open to coaching for yourself too.
• You are highly accurate
  • Detail-oriented in addition to pulling in others for proofing
    support.
  • Builds a culture that prioritizes accuracy and balances the
    cost benefit of efficiency.
• You take accountability and ownership for your and your
  team’s work.
  • We collectively share ownership of both the accomplishments and
    challenges related to our data. Strives to understand and improve
    these aspects collaboratively.
  • Proactive in addressing stakeholder needs, motivations,
    concerns, and culture in order to build trust and deliver
    sustainable results.

• Ability to exercise good judgement and handle confidential and
  sensitive information with the utmost discretion.

Working at the Foundation

WE OFFER EXCELLENT BENEFITS & PERKS,
INCLUDING…

• Generous leave, including PTO, holidays, Summer Fridays, and a
  sabbatical (after 7 years of employment)
• Annual bonus
• Retirement plan + employer match
• Premium Medical and Dental coverage
• FSA + dependent care FSA
• Employer-paid life insurance
• Legal services plan
• Commuter Benefits, including CalTrain “Go Pass” Program
• 4-week paid maternity and paternity leave for new parents
• Stipend for home office and mobile phone
• If remote, frequent opportunities to visit our beautiful HQ in
  Palo Alto

WE’RE DYNAMIC…

The Foundation is a dynamic organization in a rapidly changing
industry. Therefore, the responsibilities associated with this
position will evolve and grow in accordance with LPFCH’s business
needs and growth plans. More specifically, the incumbent may be
required to perform additional and/or different responsibilities
based on the future growth plans for the Foundation.

WE STRIVE TO EMBODY OUR CULTURAL TOUCHSTONES…

Mission-first – We can never lose sight of why
we exist and who we are here to serve.

Good of the whole – We share responsibility for
overall results, think of what’s best for the team and
organization, and act as responsible stewards of resources.

Bold and bendy – We’re unapologetically
ambitious for our mission, creative, and take risks by trying new
things. 

Sweat the big stuff – We’re
clear on our priorities, calibrating effort and resources to
audience and impact: the higher the return, the greater the
investment.

Make it happen – We’re focused on outcomes;
only as much process as necessary to make good decisions and take
action.  Prepared with ideas and solutions for every
challenge.

Community matters – We embrace
diversity and practice inclusion.

WE’RE COMMITTED TO DIVERSITY, EQUITY, INCLUSION AND
BELONGING…

bring to our team and community. Our approach to fostering
diversity, equity, inclusion, and belonging is rooted in our
cultural touchstones and inherent in our work to encourage every
employee to bring their best, most authentic self to work and to
provide each of them the opportunity to achieve their full
potential.

We envision a world where race, gender, resources, and other
factors do not serve as barriers to attaining optimal health. We
recognize that this vision requires the commitment and actions of
everyone. 

To support this goal, we pledge to:  

• Conduct ourselves in a manner that garners trust and respect
  from others.
• Foster a welcoming and supportive environment for our team
  members and community.
• Acknowledge and appreciate the dignity, expertise, experiences,
  and contributions of each other.
• Approach others with an open mind, compassionate heart,
  actively listening to their perspectives.
• Foster effective teamwork and encourage collaboration amongst
  our team and constituents.

Apply online by submitting a cover letter and resume.