The Assistant Manager will play an integral role in assisting and managing key administrative matters such as credits transfer and exemptions, candidature, module registrations, tuition fee-related issues and appeals for our learners from various pathways. This role will report to Assistant/Deputy Director (Registrar’s Office) and will work closely with internal and external stakeholders.
Key Responsibilities
Assist in managing credits transfer and exemptions, candidature, module registration, and tuition fee/grant-related matters, as well as reviewing related academic policies periodically.
Collaborate with Polytechnics and Partner Universities for advanced standing exercises.
Liaise and work with Partner Universities for module enrolment number/ enrolment credit related matters.
Improve related work processes continuously, including user acceptance testing for system related enhancements, and updating Standard Operating Procedures (SOPs), workflows, and user guides as needed.
Assist in managing and resolving appeal cases within required timeline.
Manage related enquiries and communication with all internal and external stakeholders, including our overseas universities partners and learners.
Support university events and any other administrative matters/projects as assigned.
Job Requirements
A recognised Diploma/Degree in any discipline
At least 3 years of relevant work experience
Excellent communication skills with a strong command of written English
An excellent team player
Growth mindset and being meticulous
Proficient in Microsoft Office (Excel, Powerpoint, Word)
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