Job description
- Ongoing Full-Time
- Location – Port Macquarie
- Flexible work options available
About us
Legal Aid NSW is the largest legal aid agency in Australia, comprising a Central Sydney office and 28 regional offices in metropolitan and regional centres across NSW including two satellite offices located at Walgett and Bourke, and a number of specialist services and advice clinics. It was established under the Legal Aid Commission Act 1979 as an independent authority to assist economically and socially disadvantaged people to understand and protect their rights in the legal system. People with disabilities, from people from culturally and linguistically diverse backgrounds, women and children, Indigenous people and people with mental illness are some of the groups who may experience difficulties when enforcing and defending their rights.
Working in partnership with private lawyers, Legal Aid NSW provides legal advice, information and minor assistance and legal representation to eligible people in many areas of law. Legal Aid NSW also provides alternative dispute resolution services, community legal education programs, and publications on legal issues.
About the role
Support the Office Manager in the provision of broad range administrative and complex client service functions to support the legal service delivery and providing ongoing support and guidance to the Legal Support Officer (LSO) team.
About you
You will possess a confident, friendly and a positive can-do attitude in your approach to the role. You will be proactive and enthusiastic about taking on varied tasks, in addition to being reliable and transparent in all aspects of your work.
You will have excellent time management skills and be able to manage conflicting priorities effectively. You will possess high levels of verbal and written communication skills, and the ability to encourage a positive workplace culture. You will have demonstrated experience in working within a busy team culture, which promotes a high standard of work and positive team relationships.
We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.
WHY YOU SHOULD JOIN LEGAL AID NSW!
We are committed to diversity and inclusion
We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.
We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.
We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you’d like information about what we can do to help you, please contact our team at [email protected] using the subject line: Assistant Office Manager – Client Services – Newcastle & Hunter Valley / Port Macquarie & Mid-North Coast enquiry via EthicalJobs.
Other benefits of working with us
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.
The essential requirements for this role
You must:
- be fully vaccinated against COVID-19 before you start work with us
- be willing to do a Criminal Record Check and/or Working with Children Check
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
How to apply
You MUST submit your application online via the “Apply Now” button. If you submit your application late or by email it will NOT be accepted.
Your application must include:
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the two target questions:
- Tell us about the skills and experience you have that you would apply to this role; supporting the Office Manager in promoting a positive work environment for the team and a high standard of work output; and
- Tell us about a time you were able to use your initiative to contribute to business improvements to enhance the delivery of quality client services, particularly for vulnerable or complex clients.
Make sure your application is complete and you have answered all questions before you submit it.
Do you need help to apply?
It’s important to properly prepare before you apply for a role. Here is some other information to help you:
- If you have questions about the role, you can contact the Hiring Manager – Kathleen Moloney on (02) 5525 1610 or email: [email protected].
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch via [email protected] to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.
- The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
- Applying for a Role
- Working at Legal Aid NSW