Assistant Operation – Mandarin Speaking

Job title:

Assistant Operation – Mandarin Speaking

Company

Bank of China

Job description

Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As an Assistant Operation – Mandarin Speaking, you will be undertaking operational tasks to support the Branch in achieving its business strategies and objectives. This is a full time permanent position.Key responsibilities

• Assist in on-going CDD and periodic files reviews
• Develop long term relationships with customers and answer any queries they have
• Process new accounts applications, closure of accounts, change of customers’ information
• Cross-sell relevant products and services to customers
• Market and promote the Bank in the target local business and commercial markets
• Support with MI reporting and KPI tracking related work
• Ensure that all activities meet the Bank’s internal policies, procedures and other regulatory requirements at all times
• Support with Single customer view (SCV) project and data cleansing
• Undertake systems testing and maintenance
• Cover colleagues when required

Requirements

• Degree educated in Finance, Economics, Accounting or other equivalent
• Relevant experience in similar area
• Understanding of Retail Banking Products and processes
• Understanding of Sanctions policy and AML Policy
• Good email writing skills
• Marketing/sales skills
• Organisation skills
• Excellent problem solving skills
• Excellent English and Mandarin communication skills

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

Expected salary

Location

Glasgow

Job date

Sun, 01 Dec 2024 01:09:39 GMT

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