Associate Director of Advancement Data and Reporting

Haverford College invites applications for our full-time (37.5
hours per week), exempt, benefits-eligible Associate Director of
Advancement Data and Reporting opportunity. 

Haverford Offers Great Benefits: The College
offers a comprehensive benefits program that includes
work-from-home opportunities, automatic 10% retirement contribution
to your retirement account upon eligibility (no match required), a
50% tuition benefit for dependent children upon eligibility, 14
paid holidays (including the week before New Year’s Day off),
Health Savings Account contribution of $650 for individuals
and$1300 for families (no match required), affordable medical
plans, and a beautiful arboretum campus with walking trail and easy
public transportation access. Please visit the Benefits page
(https://www.haverford.edu/human-resources/benefits)
for more information.

Work Location: This position will be eligible
for a hybrid work schedule, pursuant to the College’s Work Location
Policy.

About Institutional Advancement

The next decade will be a time of significant transformation and
growth as Haverford approaches the 200th anniversary of its
founding in 1833. This is an exciting time to join Haverford’s
Institutional Advancement (IA) team – a team whose work helps to
strengthen the unique learning experience at the core of the
College’s mission. With a people-first, data-driven approach to
philanthropy, the IA team builds and stewards relationships with
the College’s deep constituency base. Under new leadership and with
a focus on the future, the IA team is expanding its impact by
leading a comprehensive, multi-faceted campaign aligned with
Haverford’s strategic plan, Haverford 2030. As the
campaign ramps up, the team is looking for enthusiastic and
dedicated philanthropy professionals who want to innovate and usher
Haverford College into a new era.

Built upon a Quaker foundation of hands-on, values-based
learning, Haverford fosters a transformative, inclusive community
of inquisitive students, exceptional faculty, and dedicated staff
who are wholly invested in the institution. Haverford instills in
its students self-directed leadership and active engagement within
the College and beyond, leading to an alumni constituency,
including parents, families, friends, and more, who believe deeply
in the College’s mission and are committed to Haverford’s long-term
success and sustainability in an ever-changing landscape.

About the Position
The Associate Director
of Advancement Data and Reporting is responsible for the database
management, data analysis, reporting, and business intelligence to
support the advancement and stewardship strategies of Haverford
College’s Institutional Advancement department. Specifically, the
Associate Director supports the design and implementation of
effective system configurations, integrations and automations, the
development of policies and procedure documentation, and the design
and delivery of system training. The Associate Director ensures IA
staff maximize their usage of IA and College-wide technology tools
with a focus on the design and delivery of system training, and
development of user manuals including policy and procedure
documentation.

Primary Responsibilities

• Develop, distribute, and maintain all Advancement CRM reporting
  and data analysis, ensuring that it is timely, accurate, and easily
  accessible to all necessary stakeholders, including fulfilling all
  data requests by due date or according to the production
  calendar
• Develop and validate statistical models for alumni, parent, and
  friend engagement for donor and volunteer likelihood
• Provide in-depth data analysis to understand constituent
  behavior, to build segmentation strategies, and to measure
  effectiveness of solicitation, acquisition, and retention
  efforts
• Coordinate Advancement’s participation in peer benchmarking and
  other surveys including Council for Advance and Support of
  Education’s (CASE) Voluntary Survey of Education, CASE’s Alumni
  Engagement Metrics, Smog papers, and Seven Sibs
• Support the Director in determining needs for technology
  solutions for advancement including conducting research on software
  and hardware products as needed
• Understand, analyze, and document business processes and
  workflows and determine opportunities for improvement
• Support the design and implementation of effective system
  configurations, integrations, and automations, including but not
  limited to validating specifications for system design, defining
  and executing configuration of and business rules for new or
  reconfigured systems, and developing and implementing user
  acceptance test plans
• Collaborate with Instructional & Information Technology
  Services (IITS) in the design and development of system
  improvements for Raiser’s Edge and other Advancement Systems
• Document the policies and procedures that guide staff on the
  proper usage of the IA’s fundraising and stewardship systems
• Serve as point person for IA staff on database utilization,
  including creating and conducting end-user training and materials,
  for all fundraising and stewardship systems
• Investigate problems, develop recommendations for resolution or
  escalate to vendors, and keep end-users informed of progress
  towards resolution
• Monitor and analyze performance metrics to ensure end-user
  satisfaction
• Contribute to defining the measures of quality (e.g.,
  completeness, validity, accuracy, reliability, consistency,
  conformance to business rules, format, etc.) and error thresholds
  for each key data element, implementing plans to address data
  quality issues that exceed error thresholds
• Develop processes and tools (queries, reports, and inherent
  diagnostic tools within fundraising systems) that allow data
  quality to be proactively monitored on a weekly, monthly,
  quarterly, or annual basis depending on the criticality of each
  data element
• Other responsibilities as needed

Line of Report: The Associate Director of
Advancement Data and Reporting reports to the Director of
Advancement Data and Systems.

Minimum Qualifications

• Bachelor’s degree or equivalent relevant experience
• Five years of experience in data analysis, advancement
  operations, business analysis/intelligence or another similar
  discipline

Professional Competencies

• Proficiency in configuring and utilizing Raiser’s Edge (RE and
  RE NXT) database
• Demonstrated expertise in data analysis, reporting, and system
  configuration including identifying and solving complex business
  challenges
• Highly self-motivated and self-directed
• Customer-service orientation with the ability to deftly handle
  sensitive information
• Ability to communicate effectively with internal colleagues and
  external vendors
• Excellent project management skills with the ability to manage
  multiple projects simultaneously while having a keen attention to
  detail
• Ability to work collaboratively across multiple constituent
  groups including internal colleagues and external vendors
• Effective communication skills with the ability to synthesize
  complex information into distillable snapshots
• Able to demonstrate sensitivity to social, cultural, and
  economic differences and partner across diverse constituencies
  while exhibiting sound judgment with confidential information
• Support Haverford’s commitment to advancement and institutional
  diversity, equity, and access (IDEA)

Special Requirements

• Possession of a valid U.S. Drivers’ License and ability to pass
  a Motor Vehicle Record check

To Apply: Interested applicants are invited to
submit an application, to include a cover letter and resume by
visiting
https://haverford.wd1.myworkdayjobs.com/External/job/Haverford-Campus/Associate-Director-of-Advancement-Data-and-Reporting_R551.
The application deadline is January 18, 2024.
Application review will begin after the deadline has passed. Please
email [email protected] with questions about submitting your
materials. Should the search committee be interested in pursuing
your candidacy, you will hear from them directly. Finalists will be
asked to provide three professional references.

Haverford College is an Equal Opportunity/Affirmative Action
employer committed to diversity, equity, inclusion, social justice,
and providing equal opportunities and access to all individuals
regardless of race, ethnicity, religion, gender identity, sexual
orientation, national origin or ancestry, age, marital status,
disability, or veteran status. Women, non-binary and transgender
individuals, people of color, Indigenous people, and those with
other or multiple historically marginalized and/or underrepresented
identities are especially encouraged to apply. Haverford College
and our consortial partners are located on Lenape lands.