Associate Director, Program Delivery, Executive Education

21-Feb-2024

Harvard Business School

65087BR

Position Description

Reporting to the Sr. Director of Program Delivery, the Associate Director plays a key role in the management of the Executive Education (ExEd) program delivery teams, ensuring the successful execution of programs, and ongoing professional development of the overall program delivery staff. Additionally, the Associate Directors will operate as a core team, working collaboratively with the Sr. Director of Program Delivery, driving important decisions that impact strategic planning and other initiatives that directly impact the program delivery team and business processes.

Primary responsibilities include:

• Supervises two to five program managers, serving as a point person to problem solve and trouble shoot program related issues, while maintaining consistency across programs.
• Defines and communicates work standards and performance expectations, providing ongoing and timely feedback.
• Develops and maintains strong working relationships through open and ongoing communication with all Program Directors, ensuring a cohesive and effective partnership with the program delivery teams.
• Leads and guides delivery teams navigating ongoing implementation of new initiatives within Executive Education that result in new processes, new and innovative program components, and evolving delivery models.
• Assesses complex situations, identifying opportunities, and implementing effective solutions.
• Collaborates and develops strategies to increase staff engagement with the goal of increasing tenure, staff morale, and sense of purpose and motivation among the team, aligned with ExEd Hoshin Kanri goals.
• Monitors, revises, and implements as necessary, ongoing changes and improvements to the program delivery staffing model.
• Develops, implements, and maintains an enhanced operational strategy that ensures scalability across the various and expanding program models, new delivery formats, and ongoing content initiatives.
• Administers a department wide communication strategy.
• Briefs and consults with the Sr. Director of Program Delivery on decisions, highlighting issues and wins, related to staffing, programming, processes, and other related program delivery initiatives.
• Advises and influences development of training resources, providing ongoing feedback to the training team, supporting the success of the Learning Lab.
• Provides ongoing coaching, communicating and motivating staff around new processes and policies.
• Manages programs on an as needed basis, providing coverage when short staffed, or covering leaves.
• Additional projects and responsibilities as required.

In addition, the Associate Director serves as the point of contact for key business areas, driving projects forward. Areas of focus, which may evolve to meet new business initiatives, include: technology, hiring and other human resource initiatives, professional development initiatives, process improvement and partnerships, participant experience, and staff engagement.

Basic Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 7 years’ relevant work experience

Additional Qualifications and Skills

Additional Required Qualifications: 

• Bachelor’s degree required
• 7+ years of required professional experience listed above must include supervision of staff.
• Project management experience is a must, with proven ability to guide, lead, and develop project management skills in others.

Additional/Preferred Qualifications: 

• Excellent interpersonal skills, with a commitment to collaborative work within a team-based model.
• Demonstrated success building partnerships at all levels within an organization and with other key stakeholders.
• Flexibility to adapt quickly to the changing needs of the business, and the ability to lead others through change.
• Proven leadership skills in motivating and engaging staff, enhancing morale, fostering professional development, and supporting staff retention.
• Strong written and verbal communication skills Motivated to learn, drive innovation, and flexible to change.
• Prior experience in higher education preferred.

Additional Information

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus 3 days per week. Specific days and schedule will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity. 

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu ) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard’s Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Faculty & Student Services

Department Office Location

USA – MA – Boston

Job Code

S0658M FSS Exec Education Mgt IV

Work Format

Hybrid (partially on-site, partially remote)

Department

Executive Education

Union

00 – Non Union, Exempt or Temporary

Pre-Employment Screening

Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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