Associate Operations Officer – GF  

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet.

The Legal Department of IFC (CLED), under the Vice President and General Counsel, Legal, Institutional Risk and Governance, provides legal and policy advice to the IFC Board, its Management and client departments on operational, advisory, and corporate matters. CLED supports client departments in (i) the delivery of IFC’s annual program of finance private sector projects in emerging markets, advisory services, as well as early stage engagements and pre-investment project development work to identify opportunities for private sector investments and creating markets (“Upstream”); (ii) project portfolio management (including jeopardy projects and projects in litigation); (iii) the delivery and design of structured finance products, sub-national lending, equity and quasi-equity and public-private partnerships, and investments in funds, as well as platform products; (iv) advising on corporate policy and operational matters; and (v) knowledge management and training.

To support CLED’s Legal Operations, IFC is recruiting a qualified legal professional experienced in legal department operations and technology. The Associate Operations Officer position would be based in IFC HQ (Washington DC), and will report to Chief Counsel, Legal Operations, and other lawyers in the Legal Department as needed.

Roles and Responsibilities:

• Lead the CLED E-billing team by maintaining and implementing legal billing guidelines, managing billing matters, overseeing law firms’ registration, fee arrangements, and rate bands, including related processes and templates.
• Create comprehensive reports and provide data analytics on legal spending.
• Offer business and training support for the enterprise legal management tool.
• Collaborate with various teams, including internal clients, IT, finance, and accounting departments.
• Identify and implement tools for the legal department to streamline new or existing practices; manage design, rollout, and provide training for new systems.
• Develop and manage the legal team’s contract lifecycle management tool and enterprise legal management tool, including related processes and templates.
• Work with the Chief Counsel, Legal Operations and the Global Lead Relationship Counsel on system maintenance as required.
• Support the Chief Counsel, Legal Operations with records, automation, E-billing matters, and optimizing related workflows within the legal department.
• Configure and customize elements such as drop-down lists, custom searches, and user access rights.
• Partner with IT and Onit Support to identify, address, and escalate any technical issues with Onit E-billing.
• Assist in creating written guidance accessible to all CLED staff on the enterprise legal management tool and related processes and templates.
• Coordinate onboarding and training, ensuring new staff have access to legal tools, documents, and available training sessions.
• Support knowledge management activities for CLED and undertake other responsibilities or tasks as assigned related to the aforementioned duties.

Selection Criteria

• A Masters degree in Information Management or Business Administration, along with over 5 years of relevant experience in managing systems and projects, is required.
• Practical experience in implementing emerging technologies for legal services, including automation, AI, cloud computing, and big data, is essential. Experience with Onit ELM and CLM capabilities is preferred. Prior experience with managing law firms’ billing is preferred.
• The candidate should possess the ability to adapt to multiple roles and tasks, with a capability to foresee and resolve issues responsibly. The candidate must assess risk effectively and make decisions transparently. Exceptional interpersonal skills, team orientation, and the ability to collaborate across boundaries are required.
• Strong communication skills in English, both written and oral, are crucial. The candidate must demonstrate problem-solving and analytical abilities, attention to detail, and manage multiple priorities efficiently in a fast-paced environment. The candidate should perform well under pressure and handle tight deadlines proficiently.
• Proficiency in computer skills is required, particularly in using word processing software, information databases, and tools such as Power BI, Tableau, Excel, and Visio. A demonstrated commitment to core values including excellence, respect, teamwork, diversity, integrity, innovation, and accountability is essential.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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