Job Overview:

The welcome center is an emergency shelter for migrants and Asylum Seekers who have recently been released from government custody. The Welcome Center aims to provide safe respite and supportive emergency services to Asylum Seekers while they coordinate travel to their new home in the US.

The Asylum Seekers & Families (ASF) Shelter Aide provides direct client services to asylum seekers to ensure all basic needs are met during their stay at IRC’s Welcome Center. This position is for the NIGHT SHIFT.

Major Responsibilities:

Responsibilities may include, but are not limited to:

• Ensure clients have access to all services provided at the shelter including meals, bedding, clothes, and personal hygiene supplies as needed.
• Complete rounds throughout the shift, to ensure all services are running smoothly.
• Maintain a clean, safe, secure, and stable center; clean and organize the center and maintain child-friendly spaces.
• Assist with client intakes and orientation and support travel arrangements for clients.
• Answer client questions regarding Welcome Center services.
• Complete inventory of Welcome Center supplies and restocking for next day operations.
• Participate in all program meetings and fully engage as a member of the team.
• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
• Other related duties as assigned.

Job Requirements:

Education: High School diploma or higher.

Work Experience:

• Prior experience working with refugee populations or asylum seekers is highly valued.
• Demonstrated Skills & Competencies:
• Fluency in written and spoken English.
• Spanish speaking or bilingual ability in another client language (Brazilian, Portuguese, Haitian Creole, Punjabi, Russian) is heavily preferred but not required.
• Proven ability to contribute both independently and as a team member.
• Self- starter with excellent problem-solving skills.
• Proven ability to multi-task, prioritize duties, and manage time effectively.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Good communication skills; experience in a multi-cultural environment preferred.
• Valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area are preferred.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
• Must be able to work non-traditional hours, such as weekends, nights and holidays as needed.

Working Environment:

• The Welcome Center is a 24-hour facility; must be able to work flexible work hours, including holidays and weekends with regular contact with ASF clients and volunteers.
• For this NIGHT SHIFT position, must be able to work from 9:30PM – 7AM.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.