Audio Visual Specialist

EXD/CSI/CSD division is looking for an Audio-Visual Specialist who will be responsible for preparing, assisting with, setting up and operating the audio-visual equipment. The Audio-Visual Specialist(s) will work under the supervision of the Audio Visual Operations Manager.

Main responsibilities:

Audio-visual support:

• Drawing on the information provided by the corporate Conference Room Management System (CRMS), and in coordination with other services, provide efficient technical support and professional audio-visual services to meeting organisers and participants.
• Connect, tune and configure complex AV setups to ensure high-quality broadcasting and recording, operate software to control AV technologies and monitor live feeds to ensure quality.
• Establish and maintain close contact with committee secretariats and external clients in order to help them to prepare events using the technological solutions and methods determined by the Audio Visual Operations Manager.
• Maintain a technical telephone hotline for clients, in collaboration with the other team members.

Audio-visual services

• Carry out meeting room equipment checks, proactively identify potential issues and report on the status of audio-visual equipment. Monitor problems on a daily basis, investigate complex problems, determine root causes and solutions, document resolutions, and report periodically to his/her line manager.
• Configure and operate the audio-visual equipment to meet the services and standards required by the Organisation.
• Oversee equipment maintenance and ensure the physical inventory of assets is updated.
• Provide User assistance and documentation on the functioning of audio-visual equipment in the meeting rooms.
• Ensure effective coordination of sub-contractors (for room transformation, cabling, maintenance, dedicated assistance) and supervise their work.

Other responsibilities:

• Participate in projects to modernise the systems used in the meeting rooms, in particular to adapt infrastructure and audio-visual services to the virtualisation of events.
• Participate in room transformation and implementation of audio-visual solutions required for high level or complex events (production video switcher, professional cameras, teleprompter, sound systems, lighting…).
• Propose ideas for improving the service.
• Demonstrate initiative in seeking solutions to problems and keep abreast of current technologies, innovations (especially on audio/IP technology and web conferencing solutions with interpretation) and their implementation.
• Participate in other tasks connected to the unit’s activities.

Qualifications:

Ideal candidate profile:

Academic background:

• An advanced university degree in audio-visual systems, IT technologies, multimedia or equivalent professional experience.

Professional background:

• A minimum of five year’s professional experience in audio-visual and conference technologies, more specifically:
• Installation and configuration of complex audio conferencing systems with interpretation.
• Audio/IP networking and network peripheral installation and configuration.
• Configuration, programming of sophisticated audio and video routing systems
• Installation, configuration of professional video and sound systems (video production switchers, cameras, teleprompter, digital mixing console …).
• Configuration of remote conferencing systems (audio / video / web conferences, end points and H323 / SIP protocols).
• Experience in client support in the context of the provision of technical services.
• Capacity to understand and translate client needs into operational instructions.
• Proven experience in working in operational teams and supervising outsourced external contractors.
• Experience working in a multicultural environment would be an advantage.

Tools:

• Control, processing, display and routing AV software.
• Standard audio and video post-production tools (editing, file conversion).
• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and the ability to quickly learn the standard range of software packages used in the Organisation e.g. Conference Reservation Management System (CRMS).
• Main web conferencing applications, such as WebEx, Teams, Zoom, including web solutions with interpretation.

Languages:

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other, with a commitment to reach a good working level.