View Vacancy – Bali – Pro Consul, AO

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Consular Roles)

Job Subcategory

Consular

Job Description (Roles and Responsibilities)

Main Purpose of Job:

Working with the Vice-Consul and other Pro-Consuls, the jobholder will provide assistance to British nationals across Indonesia. This position is based in Bali.

What the Jobholder will be Expected to Achieve:

• Assist British nationals in distress in Indonesia across the full range of cases including hospitalisation, accidents, victims of crime, welfare, deaths, arrests and detentions. Liaison with partners and local authorities.
• Oversight of public counter services including notarial and document services work, preparing and signing of documents, liaising with applicants and local authorities.
• General administration and support duties, including updating the online consular casework system, online appointment system, accounting for consular fees, general office support, managing public email inbox, payment of bills and basic accounts work.
• Responsibility for responding to complex public enquiries, including face-to-face, on the telephone and via email/written correspondence, by providing advice and assistance in accordance with FCDO consular policy. This may include light translation of documents and correspondence from Bahasa Indonesia to English where required.
• Processing and production of Emergency Travel Documents.
• Assisting in outreach to local authorities in Bali and other provinces.
• Other ad hoc tasks as requested.

Essential qualifications, skills and experience

• Approachable and empathetic with excellent listening and interpersonal skills. The ability to deal sensitively with difficult situations and people in distress
• A quick learner able to follow procedures and guidelines in making judgements and solving problems. Good attention to detail
• Strong IT skills, including using Microsoft Office programmes
• A good team player able to work flexibly within a small team
• Strong organisational, prioritisation and time management skills. Able to work under pressure with limited supervision
• Fluent Bahasa Indonesia and excellent English language skills, both written and spoken. For candidates with English as a second language, certification at IELTS (or equivalent) level 7 or higher within the last 2 years is required. All skill areas (Writing, Speaking, Listening and Reading) must be IELTS score 6.5 or higher
• Ability to travel within Indonesia as needed
• Willingness to work additional hours during specific crisis situations (sometimes on a shift pattern working unsociable hours)

Desirable qualifications, skills and experience

• Experience of a similar role in another Embassy, NGO or international organisation would be an advantage
• Previous experience working with the public in a customer service role
• Experience of living in, or understanding of the UK or an English-speaking country

Required behaviours

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline

28 June 2026

Grade

Administrative Officer (AO)

Type of Position

Full-time, Permanent

Working hours per week

39.5

Region

Asia Pacific

Country/Territory

Indonesia

Location (City)

Bali

Type of Post

British Consulate

Number of vacancies

1

Salary Currency

IDR

Salary

IDR 9,324,963

Type of Salary

monthly

Start Date

24 August 2026

Other benefits and conditions of employment

The British Consulate Bali offers a competitive remuneration package including:

• Annual leave entitlement of 25 days per year
• Medical benefit (medical insurance)
• Access to extensive learning and development opportunities

Working Patterns:

Normal working hours are 39.5 (gross) per week: Monday-Thursday 08:30 to 17:00 and Friday 08:30 to 14:00. At present, all staff working in the FCDO Indonesia are expected to attend the office for four days per week, subject to change. Subject to operational demands and line manager approval, the team operates a ‘core hours’ policy of 09:00 to 15:00 with individual flexibility around that and one day of work from home per week on request. Some flexibility may be possible, and necessary when undertaking regional travel.

The working hours are fixed though there can be some flexibility. Some travel is expected, which can include weekends.

The Consulate is committed to ensuring employees enjoy a good work-life balance. It is a stimulating place to work where we value diversity and inclusion and care about the development of our people.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in Indonesia with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Consulate Bali is subject to Terms and Conditions of Service according to local employment law. In relation to this, the successful candidate will need to arrange for his/her own Police Certificate. Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Hiring managers should be available to discuss proposed working patterns with potential candidates, and respond positively where possible, in line with the flexible working policy.

The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles Civil Service Behaviours Framework, which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.