Band 3 Medical Secretary – Gastroenterology

Job title:

Band 3 Medical Secretary – Gastroenterology

Company

NHS

Job description

This role is based at the Queen Elizabeth Hospital.The Gastroenterology department is looking to recruit an enthusiastic Medical Secretary to support two Consultant GastroenterologistWe are looking for a candidate who has excellent organisational, communication and administrative skills, together with a good working knowledge of a Medical Secretary role.As a Medical Secretary, you’ll be a vital link between clinical staff and patients, ensuring that medical correspondence, appointment scheduling, and record management are handled with precision and care. Your exceptional organisational skills and discretion will help support a seamless patient journey from consultation to outcome.For an informal discussion on this post please contact Georgia [email protected] , Service ManagerMain duties of the jobAs a Medical Secretary, you’ll play an essential role in keeping clinical operations running smoothly and efficiently. You’ll be the administrative backbone of the department, ensuring that patients, consultants, and staff are supported with timely, accurate, and compassionate communication.Main Duties:Typing and Processing Clinic Letters: Accurately transcribe and distribute correspondence based on dictated notes or clinical outcomes.Patient Outcome Management: Ensure patients are promptly outcomed post-consultation and that follow-up actions are processed without delay.Appointment Coordination: Schedule patient appointments and manage diaries for consultants and clinicians.Record Keeping: Maintain comprehensive and confidential medical records in line with data protection guidelines.Multidisciplinary Communication: Liaise with various departments, consultants, and external agencies to facilitate cohesive care delivery.Inbox & Referral Handling: Monitor and manage shared inboxes, referrals, and queries with efficiency and courtesy.About usUniversity Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.DetailsDate posted06 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a yearContractPermanentWorking patternFull-time, Flexible workingReference number304-1094227Job locationsQueen Elizabeth HospitalMindelsohn WayBirminghamWest MidlandsB15 2THJob descriptionJob responsibilities*Please Note : For a detailed job description for this vacancy, please see attached Job Description* Job descriptionJob responsibilities*Please Note : For a detailed job description for this vacancy, please see attached Job Description*Person SpecificationQualificationsEssential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable

• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

ExperienceEssential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems

Desirable

• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional CriteriaEssential

• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills.
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations

Person SpecificationQualificationsEssential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in a clerical environment

Desirable

• *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

ExperienceEssential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems

Desirable

• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional CriteriaEssential

• *Work effectively and flexibly as part of a team to meet the needs of the services
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter-personal and communication skills.
• *Good organisational skills
• *Team Player
• *Conscientious
• *Demonstrates reliability, motivation and commitment
• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations

Expected salary

£24937 – 26598 per year

Location

Birmingham

Job date

Fri, 08 Aug 2025 01:47:17 GMT

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