Batch Recruitment: ICT Specialists (Salesforce Lead Developer), P3, Fixed-Term # 120474, #120472, ICTD Digital Core – out-posted to Bangkok, Thailand & Panama City, Panama

We are looking for two ICT Specialists (Salesforce Lead Developer) who will be responsible for the delivery of CRM projects as well as the support and enhancement of CRM capabilities. The incumbents will perform hands-on design, development and implementation of products and features. In addition, the incumbents will be required to manage consultants.

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a digital future

UNICEF’s Information and Communication Technology Division (ICTD)’s  strategic goal is to transform and build partnerships with stakeholders to successfully implement UNICEF programmes globally through the use of innovative technology-enabled solutions.

UNICEF is going through an exciting digital transformation that will influence the work across the organization. We are looking for dynamic, innovative professionals to drive the transformation and play a key role in shaping the way forward.

The two ICT Specialists (Salesforce Developer) are part of the Digital Tools and Platforms Customer Relationship Management team, in the Solutions Center and Support (SCS) Section in UNICEF’s ICTD Digital Core which is located in Valencia, Spain.

The Digital Tools and Platforms team provides solutions and services globally in Customer Relationship Management (CRM), Web Technologies and Applications Engineering. Our CRM capabilities are central to UNICEF’s partnerships and resource mobilization strategy across markets.

The CRM team provides solutions to enable digital supporter engagement, to innovate and support fundraising and to revolutionise fund raising operations in our offices globally.

One of these 2 positions is out-posted to Panama City, Panama, the other one to Bangkok, Thailand.

How can you make a difference? 

Under the direct supervision of the ICT Manager (CRM Solutions), the ICT Specialists (Salesforce Lead Developer) will be responsible for the delivery of CRM projects as well as the support and enhancement of CRM capabilities.

The incumbents will perform hands-on design, development and implementation of products and features. 

Following the “build, run, own” strategy, the incumbents will be responsible for ensuring applications are adhering to the highest degree of technical standards and will be part of the team that continually evolve the standards to support fast-changing requirements. The incumbents will be part of the global CRM community and user groups and will be a key member of CRM architecture forum.

The incumbents will provide expertise in Salesforce Non-Profit Success Pack (NPSP), advanced Apex programming, Lightning frameworks/components and Digital marketing techniques.  The incumbents will also be providing experience in DevSecOps, Salesforce integration methods and the automation of end-to-end processes. In the production support context, the incumbents will contribute to support best practices, root cause analysis methods, rapid response goals and automated release management capabilities.

 The incumbents should be a detail-oriented individuals with the ability to rapidly learn and take advantage of new concepts and technologies.  At the same time, the incumbents need to successfully collaborate with multiple internal and external service providers and stakeholders.

The incumbents will gain a deep understanding of UNICEF’s technology stack and associated business processes and be strong advocate for best practice, process standardization and simplification of technologies.

These roles will oversee the work of consultants.     

If you would like to know more about these positions, please review the complete Job Description here: JD ICT Specialist (Salesforce Lead Developer) 120474 and 120472.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education: An advanced university degree (Master’s or higher) in Information Systems Management, Software Engineering, Computer Science, or related field is required.
• A first University Degree (Bachelor’s Degree or equivalent) in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an advanced university degree.

• Work Experience: At least 5 years of relevant work experience in building applications using one or more of the following is required:  Lightning components, APEX, Visualforce and UI related coding technologies, Salesforce.com Web Services APIs – Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• A minimum of 2 years development experience, including solid experience in one or more of the following: HTML5, JavaScript, jQuery, ExtJS and CSS, SQL, JSON, AmpScript is required.
• Experience of business process analysis and translating business needs into technical requirements and solutions is required.
• Experience of architecting and developing complex and integrated technology solutions in Salesforce platform is required.
• At least 1 or more Industry qualifications in Salesforce platform is required, with the Salesfoce Application/Technical Architect and/or Salesforce.com Platform Developer II as a mandatory qualification.
• Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.

Desirables:

• Experience of marketing cloud development (Cloud pages, AmpScript, Salesforce integration, etc ) is desirable.
• Hands-on experience of Salesforce Non-Profit Success Pack (NPSP) is desirable.
• Experience with digital marketing including AdTech and MarTech is desirable.
• Experience of working in large data volume environment and managing platform performance is desirable.
• Experience of deployments and migrations tools (Salesforce DX, CI/CD, Force.com IDE, Eclipse, ANT) is desirable. Strong understanding and use of Versioning tools such as Bitbucket, SVN, GitHub or Azure Git and experience with Salesforce release management.
• Experience with Salesforce integration API’s and bulk is desirable.
• Experience with Payment Service Provider integration is desirable.
• Experience of working with payment service provider (PSP) and  tokenization service provider (TSP) is desirable.
• Ability to foster excellent work relationships and build alliance with key stakeholders is desirable.
• Knowledge of integration with Payment Service providers, PCI compliance and other payment security protocols is an asset. 

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

(8) Nurtures, leads and manages people

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

Additional benefits for eligible international professional staff members include: 

• Paid holidays and leave, including 2.5 days of annual leave accrual per month and 10 official holidays per year 
• Paid parental leave (maternity, paternity and adoption) 
• Dependency allowance  
• Rental subsidy  
• Relocation support  
• Home leave travel  
• Education grant for children in school 
• United Nations-sponsored medical and dental insurance plan, pension plan, and optional life insurance plan  
• Access to professional development and learning programs, online learning, and learning path  
• Access to staff well-being and career development support  

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.