Benefits Coordinator-Intermediate (UTHP Urology MARC)

Job Summary:

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Job Duties:

Verifies and/or obtains all benefits insurance information for patients.

Obtains authorizations and referrals.

Assists in the collection of copays and existing balances due; assists with financial counseling as needed.

Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.

Handles and answers all phone calls and transfers calls to the appropriate departments as needed.

Manages patient appointments according to the physician’s schedules and/or protocols.

Performs all other duties as assigned.

Education:

High school diploma or GED is required.

Experience:

Three (3) years of directly related experience is required. Bilingual preferred

Additional Licenses and Certifications:

None.

Supervisory Requirements:

• None

Additional Information