Benefits Coordinator-Lead (UTHP General Ortho MARC) - Tenders Global
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Benefits Coordinator-Lead (UTHP General Ortho MARC)

University of Texas Health Science Center San Antonio

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Job Summary:

Under minimal supervision, responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage. Leads or mentors lower level team members.

Job Duties:

  • Coordinates and facilitates communication between primary care physicians and managed care plans, specialists, managed care operations, staff and patients regarding authorization for service and other insurance inquiries.

  • Schedules appointments, greets patients, and performs registration and check-in/out functions to include verifying insurance benefits.

  • Assists with patient exams, tests, and procedures.

  • Maintains various charts, records and databases of patient information.

  • Prepares correspondence, billing, and reports.

  • Provides authorizations, referrals and general clerical support in a patient care environment.

  • Trains and provides guidance to staff; provides staff relief on a regular basis.

  • Performs all other duties as assigned.

    • Education:

    High school diploma or GED is required.

    Experience:

    Five (5) years of directly related experience is required.

    Additional Licenses and Certifications:

    None.

    Supervisory Requirements:

  • None

    • Additional Information

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