Benefits Coordinator-Lead (UTHP General Ortho MARC)

Job Summary:

Under minimal supervision, responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage. Leads or mentors lower level team members.

Job Duties:

Coordinates and facilitates communication between primary care physicians and managed care plans, specialists, managed care operations, staff and patients regarding authorization for service and other insurance inquiries.

Schedules appointments, greets patients, and performs registration and check-in/out functions to include verifying insurance benefits.

Assists with patient exams, tests, and procedures.

Maintains various charts, records and databases of patient information.

Prepares correspondence, billing, and reports.

Provides authorizations, referrals and general clerical support in a patient care environment.

Trains and provides guidance to staff; provides staff relief on a regular basis.

Performs all other duties as assigned.

Education:

High school diploma or GED is required.

Experience:

Five (5) years of directly related experience is required.

Additional Licenses and Certifications:

None.

Supervisory Requirements:

None

Additional Information