BENEFITS OFFICER

Org. Setting and Reporting

The post is located in the Medical Insurance Section, Financial Resources Management Service (FRMS), Division of Administration, United Nations Office at Geneva. The incumbent will be under the supervision of the Deputy Chief, Medical Insurance.

Responsibilities

Under the supervision of the Deputy Chief, Medical Insurance Section, the incumbent is responsible for the following duties: – Provides guidance and supervises UNSMIS’ client services team, which provides front office and affiliation-related support to clients, and actively manages the performance of general service staff; – Effectively coordinates actions relative to the business continuity of the client services team e.g. planning staff resources, recruitment, back-up plans to ensure uninterrupted client service provision at all times; – Oversees work related to provision of services to clients and takes lead for process improvements; – Develops procedures and provides first-hand services to clients on all questions related to medical insurance, for example membership, reimbursements, documentation, interpretation of rules and procedures; – Reviews, analyses and responds to complex client queries; – Provides tailor made services to client entitites on their premises as and when required. – Defines requirements for data metrics and compiles monthly statistics and reports on client queries, calls and visits; – Analyses data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-dirven planning, decision-making, presentation and reporting; – Takes the lead in formulating process improvements of IT applications used for client relationship management; – Researches and proposes ideas for promotional events, prepares communication campaigns and presentations to clients; – Produces, develops and reviews various information products and prepares regular communications and mailings to clients; – Monitors, reviews, analyzes client queries and proposes standardized client answers; – Ensures all templates used for answering client queries are up to-date; – Keeps UNSMIS’ website updated; – Follows up on regular client satisfaction surveys and implements improvements; – Organizes regular trainings on client relationship management for all UNSMIS’ staff; – Assists with the management of contractual services purchased by UNSMIS; – Travels to remote offices and represents UNSMIS in front of client entities; – Supports and contributes to the negotiation of tariff and direct pay agreements with medical providers; and – Performs any other duties as required.

Competencies

Professionalism: Knowledge of administrative, financial and human resources policies andprocedures. Knowledge of general insurance principles and risk management and of ERP systems and client relationship management applications. Understanding of client relationship management. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Education

An advanced university degree (Master’s degree or equivalent degree) in business or public administration, human resources, insurance or related area is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

A first-level or advanced university degree in insurance is desirable.

Work Experience

A minimum of five years of progressively responsible experience in administration, client relationship management, insurance or related field is required. A minimum of 2 years of experience in supervising a team is required. A minimum of 1 year of experience in data analytics, data visualization and reporting is required. At least 2 years of experience in using IT systems, in particular ERP systems, for client management and communication is desirable. At least 2 years of experience in health insurance is desirable. At least 2 years of experience in the UN Common System is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in both English and French is required. Knowledge of another official United Nations language is desirable. Knowledge of German is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by a competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year. The appointment or assignment and renewal thereof are subject to the availability of the post or funds, budgetary approval or extension of the mandate. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.