tendersglobal.net
Full-time Permanent
For the past 72 years, Findhelp/211 (www.findhelp.ca) has been a trusted hub of community information. Each year, we connect over 300,000 callers and 2 million web users to more than 60,000 services and supports in Ontario, New Brunswick, Newfoundland-and-Labrador, Manitoba and beyond. Findhelp/211 Central not only connects people to the services that they need but also provides vital trend information for community planning and public benefit. Our dynamic team strives for excellence in all that we do, creating connections and solutions to build strong communities. We prioritize organizational health, a learning culture and opportunities for growth and professional development.
THE OPPORTUNITY
The Bilingual Resource Specialist is responsible for tasks that maintain the integrity and quality of the information in the database of community programs and agencies used to support the delivery of phone and web-based service to people in Ontario, New Brunswick, Newfoundland-and-Labrador, Manitoba and beyond. The successful applicant is an Information and Referral professional who brings best practices in the field to the Findhelp team. An additional objective of this position is to support the organization through resource dissemination and to contribute to projects and programs that support resource-related projects.
In this role, you will be required to adhere to a hybrid work arrangement that is not fully remote, and includes a requirement for performance of work at Findhelp’s office location on a weekly basis. Candidates must meet the agency’s requirements which include, but are not limited to: a quiet workspace, the required internet bandwidth, and fulfill workplace health and safety requirements.
RESPONSIBILITIES
QUALIFICATIONS
KNOWLEDGE, EDUCATION AND CERTIFICATIONS/LICENSES:
If you meet the criteria outlined above, and are inspired by Findhelp’s Mission and Vision, we would love to hear from you!
This full-time position consists of 35 hours a week.
Hourly Rate Range: $30.09 to $33.10
Other benefits include: Bilingual (English/French) shift premium
A comprehensive benefits package is provided including: health and dental group insurance, long-term disability insurance, life insurance, 4 weeks paid vacation annually (to start), and participation in CUPE’s Multi-Sector Pension Plan.
Applications will be received until September 20, 2024 by 5:00pm. Along with your resume, please provide a cover letter with a description in 500 words or less telling us a bit about yourself, what interests you about this opportunity and the assets that you would bring to this role.
Additional Information: This position is part of CUPE Local 3173.
At Findhelp tendersglobal.net 211, we connect individuals and families with information and referral to the complete range of government, health, community and social services in their communities and help them navigate the complexities of the human services system, quickly and easily. Motivated by our mission to create connections and solutions to build strong communities, we’re constantly innovating to keep up with the changing needs of our communities and to ensure that everyone has access to the supports they are seeking.
Findhelp tendersglobal.net211 recognizes that systemic racism exists and that certain groups of people experience disproportionate barriers to economic, employment and health opportunities which may be amplified due to intersectional personal identities. We are committed to improving accessibility to human and social services through ongoing and new initiatives, partnerships and approaches.
We’re proud of our people and culture and we’re constantly changing and innovating to do better! Our workplace is focused on balance, equity, engagement and a healthy environment. We pride ourselves on being an employer of choice and we do the work to make that happen. You’ll be engaged and supported to learn and grow your career and you’ll make a difference in people’s lives across Canada.
Findhelptendersglobal.net211 believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity seeking groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity seeking groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.
If you require accommodation at any stage during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Contact HR at job@findhelp.ca.
We thank all applicants and will only contact the individuals selected for an interview.
To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.
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