Boise VandalStore Sales Associate

• Engaging and assisting customers in the store to achieve customer success in customer experience.
• Possessing product knowledge in all area of the store.
• Meeting with leadership team to review surveys and secret shops in relation to meeting/succeeding the customer success standards.
• Performing POS transactions and inventory system functions including:
  • Cashiering;
  • Product search and availability;
  • Preforming Return/Exchange per policies set by the management team;
  • Working with the web orders and merchandise inquiries;
  • Preforming discounting per policies set by the management team.
• Utilizing suggestive selling techniques (up-selling, cross-selling).
• Demonstrating product knowledge in all areas of the store.
• Utilizing excellent phone skills (answering, orders, and problem solving).

• Consistently facing, filling, displaying and organizing merchandise throughout the store.
• Following merchandising plan from leadership team.
• Ensuring product is priced for customer ease and sized as necessary.
• Providing fulfillment – ability to pick and ship on-line orders.
• Providing basic understanding of inventory and assist in receiving and with transfers.

• Establishing, maintaining an organized, professional, and welcoming atmosphere of the sales floor, register area, outside common and back-end areas;
  • Sweeping/mopping/vacuuming/dusting;
  • Gathering and removing trash and recycling;
  • Cleaning restrooms, break room, office space, storage and receiving areas.
• Communicating need to reorder supplies to back ops or leadership.

• Counting physical inventory;
• Notifying buyers of mislabeled, defective, and damaged merchandise.

• Contributing to sales goals;
• Performing other duties as assigned.

• Experience working in a retail environment.
• Experience cashiering.

• Ability to follow detailed instructions accurately, communicate effectively both verbally and in writing; communicate effectively in person and via the telephone; contribute to overall team success.
• Demonstrate problem solving skills; serve and communicate with diverse personalities and culture; excellent customer service skills.
• Ability to use a computer and current software.
• Ability to provide high quality customer service.
• Ability to be punctual and reliable.

• Ability to bend & stoop.
• Ability to lift, carry and/or otherwise move up to 50 pounds.
• Willing and able to work evenings, weekends and special events.

The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.