Bursar Assistant, Receivables

BURSAR OFFICE (IN-BURS-IUINA)

The Office of the Bursar and Financial Services provides bursar services, financial services and financial systems support for the Indianapolis, Columbus and Fort Wayne campuses of Indiana University. It is our mission to provide timely financial information and to ensure fiscal responsibility with a steadfast commitment to comprehensive, solution-driven customer service in support of the University’s mission and continued growth of the campus.  Our responsibilities include management of all student accounts, the bursar call center, student fees, billing and refunds.  We also support billing and payments related to corporate and governmental student sponsorships, student financial systems technical support and are the primary provider of banking, nonstudent client receivables billing and payment services for the campus.

This is an entry level position related to the invoicing, collections, and analysis of financial accounts.  

Department-Specific Responsibilities

• Assists with shared services functions related to nonstudent accounts receivable.  
• Receives requests for customer invoices from campus departments and creates invoices in Kuali Financial System.  
• Provides front-line financial services and customer service support related to collections activities for nonstudent invoices.
• May make and receive phone calls and emails to financial account holders to request payments or negotiate payment plans to avoid accelerated collections. 
• Analyzes and explains financial accounts by phone and via e-mail.  
• Responds to inquiries relating to fees and charges, third-party sponsored accounts, and other financial charges. 
• Reviews bursar and customer accounts for accuracy; analyzes disbursements and credit balances and initiate necessary corrections or adjustments. 
• Monitors financial accounts to ensure the required corrections are made and verify accuracy. 

General Responsibilities

• Under close supervision, performs routine administrative tasks related to bursar accounts, such as applying tuition and fees and processing payments.
• Audits bursar accounts and payments to ensure compliance with deadlines and applicable regulations; communicates discrepancies to supervisor and may assist with corrections.
• Fields emails and phone calls, responds to inquiries and requests, and explains policies and procedures.
• Helps students, parents, employees, sponsoring organizations, departments, and other constituents understand billing information, including deadlines, interest, payment plans, fees, and processes.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.  

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED). 

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Indianapolis, Indiana

This position is eligible to work a hybrid schedule (mix between remote and in-person work) after initial training requirement is completed, subject to change in the future based on university policy and business needs. 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Foundational

FLSA: Nonexempt

Job Function: Finance

Job Family: Bursar

Click here to learn more about Indiana University’s Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234