Business Analysis Associate

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties:

• Assist in gathering requirements for MSRP change requests within the AoR and in solutions and design for business process challenges, through the use of technology.
• Assist in re-engineering/enhancement of business processes or current MSRP module/functionality within the AoR, to ensure compliance with policies and administrative instructions, with the goal of improved efficiency for users through self-service/process automation.
• Interface with system design and development counterparts to finalize enhancement/change request specifications.
• If requested, provide quality assurance (pre UAT testing) of developed solutions.
• Assist in coordination of User Acceptance testing (UAT) and perform UAT as needed on behalf of the future system user.
• Assist in process improvement discussions within the AoR, looking for streamlining opportunities with a view of standardizing and simplifying processes and services.
• Prepare end-user training materials and assist in formulating training approaches aligned with the functionality being deployed.
• Assist in the implementation of new functions, coaching/training resources as related to the deployment of new MSRP functions within the AoR.
• Provide post-change follow-up and user support to ensure successful stabilisation.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications:

• Years of Experience / Degree Level
• For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Certificates and/or Licenses:

• Business Administration; International Relations; Information Technology;

Essential:

• Work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment. Proven ability to deal with multiple tasks in a courteous and service-oriented manner in demanding working conditions that often have short deadlines.
• Working knowledge of standard desktop tools such as MS Office suite, advanced SharePoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with Power BI and Artificial Intelligence is an asset. Demonstrated ability to manage tasks to a target timeline. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices.

Functional Skills:

• CO-Drafting and Documentation
• IT-Business Analysis (BA)
• IT-Computer Literacy
• MG-Business Process Re-engineering (BPR)
• MG-Change Management
• MG-Project Management
• TR-Training – Virtual and face to face

Language Requirements:

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
• For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
• For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Source:  https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Amman-RB-Jordan/Business-Analysis-Associate_JR2445599-1