Business Analysis Manager

Under the direct supervision of the Senior Project Manager (UNISON), the Business Analysis Manager (UNISON) is expected to work in the ongoing planning, design, development, testing, rollout, and support of the private and public partnership CRM solution, UNISON (Salesforce), and its transition to steady state. The incumbent will be a vital link between the business and technical teams and be responsible for drafting documents as required, consulting and coordinating with relevant Divisions/Countries/National Committees as necessary and translating requirements to support effective integration of the system with other UNICEF enterprise platforms.  

This role is expected to take ownership and respond to operational issues and communication to the wider team. The incumbent must demonstrate strong ability to effectively self-manage priorities and be able to collaborate effectively between end users and the technical team.  

The incumbent will provide support and guidance to staff, and work closely with the Senior Manager, Business Relations Management team, business stakeholders, platform vendor and technical team (Salesforce Solution lead, Integration developer, Salesforce support resources, contracted providers of Salesforce Apps) in ensuring uptake and adoption of the technical solution. 

The Business Analysis Manager (UNISON) will track progress, plans and risks across workstreams for the continued evolution of UNISON, and work with workstream leads on risk mitigation and enhancement plans. He/she will advise the Senior Project Manager (UNISON) on communication to senior leadership, providing overall plans, actions and deliverables related to this initiative across four areas:

Onboarding and Leading Diverse User Groups:

• Co-develop the strategy and detailed plan for the deployment, implementation and operationalization of new technologies, enhancements, and techniques to improve UNICEF and Natcom users’ experience, along with updates to comprehensive the business learning curriculum to ensure the proper adoption of an evolving UNISON.
• Model target adoption roadmap and fundraising impact, including operational and staff benefits, documenting fact-based impact across all areas supported by the UNISON.
• Create sales material with clear, empirical narratives on the value proposition, to encourage systematic adoption.
• Work cross-functionally with ICTD, PFP ICT, PPD, PFP, ROs and COs, and other Divisions as appropriate in documenting business needs and ensuring they become technical requirements for solutions that are fit for purpose and have an ongoing support structure.

Project Management for global, regional, and local efficiency:

• Establish a communication process with key decision points and timelines across all aspects of UNISON development, ensuring stakeholders are informed and equipped to leverage the technology.
• Coordinate, monitor and update project plans and schedules.
• Organize and participate in stakeholder meetings, and document and follow up on important actions and decisions from meetings.
• Prepare necessary presentation materials for meetings.
• Ensure deadlines are met and provide progress reports on new functionality implemented.
• Develop project strategies, ensuring views of all parties are considered, verified, and validated, and appropriately prioritized to meet initiatives objectives.
• Assess project risks and issues and provide solutions where applicable.
• Provide meaningful and consistent management metrics.

Document and maintain business requirements :

• Maintain and update planning tools and assessments to support technical design, business requirements gathering and the implementation of the CRM.
• Participate in planning, development, testing, and global roll out of the enhancements on the CRM.
• Create and maintain documentation on processes, policies, application configuration, user support materials and systems operations documents.

Enterprise Stewardship:  

• Build and maintain key relationships across the organization to ensure UNISON’s success.
• Ensure stakeholder views are managed towards the best solution.
• Coordinate the documentation, including lessons learned and appropriate processes
• to be implemented.
• Report on common sources of technical issues or questions and make recommendations to technical team.
• Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes.
• Manage daily workload and maintain SLA to provide quality services to end user.

To qualify as a Champion for every child you will have…

Education:

• An advanced university degree in one of the following fields: Business Administration, Marketing, Communications, Fundraising, Management, or another relevant technical field is required.
• Alternatively, a first-level university degree in a relevant field combined with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Salesforce training and/or certifications is an asset.

Experience:

• A minimum of eight years progressively responsible professional work experience in project and/or operations management or private sector partnerships and/or fundraising is required, with progressively increasing responsibilities, including for strategy development and implementation.
• Experience of rolling out large-scale Salesforce solution is required, preferably at a global scale and for UN or non-profit sector.
• Experience in planning and executing large-scale and complex training and/or change management initiatives is required.
• Experience in providing strategic advice and data inputs for senior level decision-making is an asset.
• Budget and vendor management experience is required.
• Familiarity with and experience in developing partnerships and/or fundraising (with businesses, foundations, major donors, or public sector partners) is an asset, and specifically in a UN context.

Language requirements:

• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an asset.

Source: https://jobs.unicef.org/cw/en-us/job/571670