Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

WBG Finance ITS Unit Context

WBG Finance (ITSFI) is responsible for providing high quality, streamlined information and technology solutions for the World Bank’s Financial & HR services, which include Human Resources, Corporate Finance, Risk Management, Controls, Treasury, Loans, Accounting, and Concessional finance (managing donor contributions from inception to the point of final disbursement, including IDA, Financial Intermediary Funds and Trust Funds). ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs. The ITSFI team is accountable for the implementation of the ITS Strategy supporting WBG core finance business processes.

As a unit within the Finance ITS (ITSFI), ITSPS (ITS Personnel Systems) is responsible for Personnel Systems supporting over 16,000 staff and 11,000 retirees/beneficiaries of the World Bank Group. The unit supports the employee life cycle including Recruitment, Personnel Administration, Benefits, Compensation, Performance Management, Tax, Staff Receivables, Payroll and Pension. More than 200 self-service transactions are available to staff so that Personnel transactions are standardized and efficient. Services provided by this unit cover all aspects of the IT life cycle from business requirements to implementation, ongoing operations, and maintenance. High availability and accuracy of these applications are critical to managing Human Resources and running a global payroll system from hire to retire and beyond life cycle of World Bank Group workforces.  ITSPS also supports the modernization agenda through HR Systems Renewal. This position is in the Pension team of ITSPS that supports the World Bank Group Pension Administration business.

Job Summary:

ITSPS seeks a highly motivated and experienced Business Analyst with a strong understanding of business processes, particularly in HR domain, specifically with experience in Pension Administration or benefits/compensation systems. The ideal candidate will excel in analytical and communication skills, possess expertise in process mapping, requirements gathering, and testing methodologies, and demonstrate the ability to translate business needs into effective IT solutions. The candidate must be conversant with all stages of SDLC and be able to deliver results within tight timelines.

Roles and Responsibilities:

•Collaborate with business stakeholders to understand their needs, gather requirements, and build consensus on solutions.

•Develop and maintain clear, concise, and version-controlled business requirements documentation using WBG standard tools and templates.

•Facilitate user involvement in the entire project lifecycle, including requirements gathering, testing sessions, and training activities.

Develop and document various project artifacts:

•Business cases – Evaluate the feasibility of technology initiatives and recommend solutions aligned with business objectives.

•Use cases – Define functional requirements and system behavior based on user scenarios.

•Test plans and strategies – Outline the scope and approach for application testing.

•Test cases – Design specific scenarios to validate system functionalities.

•Operational procedures and plans – Establish clear guidelines for day-to-day system operation.

•Analyze business processes within the HR domain (focusing on areas like Pension Administration, Enrollment, Participation, Active Participant Management, Benefits Processing and Payments, Retiree Management, Pension Payroll, Accounting, and Data Analytics) to identify improvement opportunities, and document workflows for efficient operation.

•Collaborate with IT teams to assess the feasibility of proposed solutions, determine potential solutions (internal or external) that meet business requirements, and ensure adherence to project timelines.

•Utilize rapid prototyping techniques to visually present as-is/to-be processes, workflows, and rough designs of proposed solutions, facilitating stakeholder comprehension.

•Actively participate in the change control process by maintaining a comprehensive record of requirements changes, documenting issues and actions, and contributing to their resolution.

•Provide comprehensive support for the successful design, testing, and implementation of applications that align with business unit needs. This includes developing training materials and conducting user training sessions.

•Perform testing, report identified bugs to the technical team, and guide business teams through user acceptance testing (UAT) by creating effective test templates for documenting results and conducting demos/test sessions.

•Perform both manual and automated testing as prescribed for the project or change request. Perform thorough impact analysis for defects and change requests.

•Strong knowledge of testing frameworks and automation tools, with the ability to collaborate with development teams to integrate testing into the development cycle for continuous improvement and efficiency

•Document and manage issues related to IT applications and projects.

•Track tickets and monitor progress in Azure Dev Ops (ADO)

•Prepare and deliver clear and concise presentations using MS Office tools to apprise stakeholders and management of project progress and results.

•Evaluate new products or initiatives to determine the technology support required.

•Analyze applications and IT environments to identify gaps between current and desired states, and propose recommendations based on industry best practices.

•Coordinate with fiduciary reviewers like Data Privacy Office (DPO), Enterprise Architects, OIS (Office of Information Security) and support related security testing.

Selection Criteria

•Bachelor’s or Master’s degree with 2 years relevant experience in both business and technical domains OR equivalent combination of education and experience.

Required Skills & Experience:

•Proven track record as a Business Analyst, preferably within a large financial institution with experience in HR/Pension Administration or related domains.

•Demonstrated experience in gathering business requirements, developing specifications on use cases, defining test cases, and providing user training support.

•Familiarity with various SDLC methodologies (e.g., Agile) and the ability to tailor project artifacts to the chosen methodology.

•Strong process analysis, analytical, and communication skills (verbal and written) can effectively communicate with diverse stakeholders (technical and non-technical) at all levels.

•Experience in conducting workshops and collaborative sessions to gather insights, define problems, and prototype potential solutions, with a focus on human-centered design principles

•Excellent facilitation skills to lead discussions with stakeholders, ensuring clarity, prioritization, and consensus.

•Proven ability to work effectively within diverse teams, often in multi-location environments.

•Leadership skills to manage and guide teams towards achieving project objectives while considering various team member perspectives.

•Excellent organizational skills and a strong commitment to meeting deadlines without requiring constant follow-up.

•Ability to thrive in a fast-paced environment with tight deadlines and consistently deliver within agreed-upon timeframes.

Desired Skills & Experience:

•Familiarity with Business Intelligence tools, ITIL, service and process management frameworks.

•Experience with Design thinking.

•Familiarity with PeopleSoft functional domain

•Working knowledge of HR business practices, specifically related to Pension Administration, or experience in the pension business.

•Relevant professional certifications such as IIBA (International Institute of Business Analysis) or ITIL Foundation.

•Experience with COTS (Commercial Off-the-Shelf) implementation as a BA/BSA on COTS projects.

•Prior experience in implementing information security processes.

•Familiarity with IT Governance, Risk, and Compliance (GRC) tools (RSAM, Archer etc.).

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.