Job Title: Business Analyst Location: London, UKOur Hiring Manager says:
This role requires well-developed verbal and written business English communication skills. Showing an ability to write technical support & process documentation.
Effectively use presentation tools (oral and written) to communicate and obtain user support for changes to business processes
Experience in Business process reengineering and project management.
Experience creating service reports (Incident, Project, SLA etc)
Able to operate under pressure and in time sensitive support environments and work with senior members of technology and business teams to drive and deliver change initiatives.
Real-world experience of the ITIL operational process (Incident, Problem, Event, Access Management & Request fulfilment) & knows what best practice looks like.
Degree level in an IT related field preferred
Job Responsibilities:
Manage service transition projects and work to our existing standards, Work for further mature and document these processes.
Co-ordinate team training and knowledge transfer activities as they relate to corporate and Platts applications changes.
Setup and manage teams Kanban board process and track work intake of projects & tasks and report on progress.
Manage weekly project reporting for Platts Win10 project.
Creation of management reports include weekly service report and automation of reports where possible.
Participate on service reviews with Business (Platform) teams and drive execution of service improvement initiatives.
Analyze performance of L1 activities (Service desk, Application Support) and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent re-occurrence.