Business Analyst

The Business Analyst (UN Reform and Change Management) will analyze the operational aspects of UN Reform as they pertain to UNICEF and support change management across country offices. This includes implementing Business Operations Strategies (BOS), establishing a Common Back Office (CBO), and promoting the further use of mutual recognition. In addition, the position involves driving change initiatives by coordinating with key stakeholders from project planning to post-implementation support. The incumbent will collaborate with the service management and business innovation support teams to keep offices engaged through consultation and updates. They will also prepare and train staff to manage initiatives effectively, ensuring sustainable outcomes.

The Business Analyst (UN Reform and Change Management) P-2 will report to the Change Management Manager (P4) under the Service Quality Management Section in the Global Shared Services Center.

Key roles and responsibilities:

Coordinate the execution of the annual action plans that contribute to the UN Efficiency Agenda:

• Contribute and guide UNICEF regional and country offices in their engagement in the UN Efficiency agenda-related activities, enduring quality guidance and support to achieve efficiency gains and facilitate joint programming.
• Monitor, assess, and document UNICEF’s progress on the UN Efficiency Agenda, including identifying lessons learned and areas of improvement.
• Participate in relevant UN Efficiency sub-working groups including technical discussions on BOS and CBO.
• Coordinate the preparations of internal reports on UN efficiency gains, providing analysis and ensuring timely submission of reports.

Continue to develop and maintain internal UNICEF guidance and support materials on areas of reform such as Mutual Recognition and Common Back Office:

• Work collaboratively with HQ divisions and field offices to further develop guidance on areas such as implementation of CBO etc.
• Find ways to disseminate guidance documents and update them periodically.

Support offices implementing Common Back Office and BOS, keep track of progress and escalate issues:

• Develop support materials in collaboration with other divisions
• Track implementation progress and escalate issues
• Track and collate efficiency gains through regular reporting.
• Perform first Tier resolution

Support internal and external meetings organized by GSSC staff on the UN Efficiency Agenda, as well as cross-agency meetings attended by GSSC staff in terms of the development of agendas, talking points, minutes, presentation material, etc.

• Prepare for internal meetings – e.g. BIG working Group, Governance Board, CBO rollout project team, etc.
• Provide talking points of other support for external meetings, e.g. Impact Working Group
• Ensure minutes are prepared and actions progressed

Change management:

• Develop and implement change management plans for key change initiatives across country offices in line with the annual work plan of the GSSC, engaging the necessary stakeholders at regional and country levels to ensure their buy-in.
• Keep track of the upcoming GSSC projects in the workplan and coordinate the necessary change management-related activities, working with the communication team to ensure the right messaging is sent to offices to prepare them for upcoming changes.
• Support the process simplification efforts of the GSSC across country offices aimed at creating end-to-end process efficiencies through the identification areas that could benefit from centralization, elimination of repetition and waste, improved quality, reduced processing time or cost, and/or improved technology.
• Support country offices involved in the provision of services to other agencies as part of the Common Back Office (CBO) Initiative through the provision of standardized service frameworks and tools to ensure that UNICEF maintains high-quality standards of service that are consistent across offices.
• Track, monitor, and report on the implementation of change initiatives to ensure that they progress according to plan and escalate any risks and issues in a timely manner.
• Undertake benefits realization for implemented change initiatives to assess the impact of the change in relation to the intended outcomes or KPIs.
• Maintain a set of best practices for all processes where the GSSC is involved. Advocate for process adoption by offices and support implementation.

To qualify as an advocate for every child you will have…

Minimum requirements:

Education:

• A first university degree (Bachelor’s) in Accounting, Business Administration, Economics, Financial Management, or other relevant field is the minimum requirement.

Work Experience:

• At least 2 years of relevant work experience in Operations function, Business Analysis, Project Management or a directly related field.

Skills:

• Knowledge and hands-on experience in the implementation of BOS or engagement with UN Reform initiatives.

Language Requirements:

• Fluency in English (verbal and written) is required.

Source: https://jobs.unicef.org/cw/en-us/job/579757