Business Analyst II – Advancement Systems – Operations and Advancement Strategy

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

The Division of Advancement and Alumni Engagement utilizes resources, technology, and business for the purpose of constituent engagement, donor research and solicitation, and stewardship throughout Emory University and Emory Healthcare. Our mission is to inspire and steward meaningful, lasting relationships that elevate engagement and giving to fulfill Emory’s mission to serve humanity.

The Advancement Information Systems team supports the Advancement and Alumni Engagement departments through the maintenance and utilization of divisional systems. The core focus of this Business Analyst II position is the design, development, and on-going support of customer projects and other production work happening within AAE’s marketing technology stack with an emphasis on Emory’s Salesforce Marketing Cloud instance and its connected integrations. This position will report to the Applications Developer IV.

JOB DESCRIPTION:

• Coordinates efforts to ensure that information systems support departmental objectives and information management needs.
• Supports efforts to ensure that information systems uphold overall organizational mission and objectives.
• Works closely with departmental customers to conduct business analysis and identify business objectives and requirements.
• Assists in the development of technology plans and strategies.
• Coordinates the planning and implementation of systems related projects.
• Maintains a high level of client satisfaction with Information Services as provided to assigned clients.

ADDITIONAL JOB DETAILS: In addition to the duties outlined above, the Business Analyst II may be required to:

• Manage or support the loading or transferring of data between various campus information systems, third-party vendors, CRM and division databases.
• Manage data, project support, reporting, refinement and enhancement, and advise on best practices for data conformity.
• Serve as central project management point for all relevant stakeholders on medium to large data projects.
• Represent the department or serve as primary contact working with other departments across the division/University.
• Develop, evolve, and document Salesforce Marketing Cloud data model, reporting, technical solutions, and policies in support of ongoing AAE Marketing campaigns and initiatives.
• Serve as AAE’s Salesforce Marketing Cloud SME, providing ongoing user support, training, and technical consultation.
• Provide training to team and end users on systems and programs. 

MINIMUM QUALIFICATIONS:

• Bachelor’s degree and five years of position specific subject matter knowledge and/or experience in planning and applying information technology to one or more business functions OR equivalent combination of experience, education, and training.

PREFERRED QUALIFICATIONS:

• Successful candidates will possess strong organizational, written, and verbal communication skills and possess the ability to manage multiple projects simultaneously.
• Strong interpersonal skills, adept at problem-solving with the ability to navigate a complex work environment and manage multiple projects simultaneously.
• Commitment to delivering excellent customer service, the ability to work collaboratively, and comfort working with ambiguity.
• Possess a high level of professionalism and commitment to confidentiality with sound judgment and discretion.
• Experience working with various technologies including advanced knowledge and experience with Microsoft Office Suite, mass email applications, relational databases, project management software, PL-SQL Developer, and CRM systems.
• An aptitude in mastering new software, applications, and databases.
• Prior experience in advancement, fundraising, alumni engagement, non-profit, or a university setting.
• Salesforce Marketing Cloud or Salesforce CRM experience and/or certifications.
• Experience and interest in learning new technical languages including but not limited to SQL, Javascript, Ampscript, SSJS, and HTML/CSS.
• Flexibility to accommodate changing priorities and deadlines. 

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran’s status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran’s Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) tendersglobal.net 404-712-2049 (TDD). Please note that one week advance notice is preferred.

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