UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a connected world.

The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.

How can you make a difference?

Under the guidance of the Senior ICT Business Relationship Manager, the incumbent identifies, proposes, and develops, the IT business demand and strategic investments as well as the execution of ICT projects for the cluster, ensuring they align with the technology that provides maximum efficiency and effectiveness. The incumbent cultivates, establishes and maintains effective and value-added working relationships with the business and ICT counterparts, and collaborates with business stakeholders and ICT counterparts for the delivery of technology solutions, service management, and risk management, participating for the development of strong business cases in support of organizational goals.

The Business Analyst reports to the Senior ICT Business Relationship Manager (BRM), and will be embedded within the relevant cluster supported by that BRM.

Key responsibilities:

Identification and analysis of ICT business demands and objectives

• Assist and support the Senior ICT Business Relationship Manager to identify, propose, develop, and prioritize the ICT business demands and strategic technologies and investments for the cluster.
• Gather data and analyze business requirements. Assess business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advising on options. Conduct feasibility studies and draft proposals for evaluation by ICT Project Governance entities.
• Assist in the business process redesign and documentation as needed for new technology initiatives.

Serve as a liaison between the cluster and ICT solutions center

• Build and maintain strong working relationships with the assigned cluster and serve as an interface between the Cluster and ICT Division, ensuring a coordinated delivery of services by ICT as a whole.
• Troubleshoot problems and develop recommendations for resolution. Identify need for technical assistance to help in problem resolution.
• Develop and document product requirements in order to facilitate user test and system integration testing. Monitors testing process to ensure that business results are adequately tested with minimal risk. Coordinates with ICT Solution center to ensure test strategies involve appropriate integration and process components.
• Work with business counterparts to design, establish, deliver training to users, and maintain sustainable user training program.
• Identify and propose improvement opportunities through the effective use of technology, ensuring that the functional requirements are fully met by the proposed solution.
• Propose and define options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system.

Business process design, service management and support

• Support and develop the resolution of complex ICT-enabled business cases in the cluster. Provide assistance in developing and documenting business cases in terms of architectural and portfolio fit, resource estimation, time planning and value.
• Conduct cost benefit analyses for projects, and work with business units in the cluster in execution of prioritization and delivery of projects. Participate in recommendation for joint or coordinated application project delivery across Client Divisions in collaboration with other BRMs.
• Develops performance metrics and key performance indicators to measure client satisfaction
• Support the supervisor to manage internal customer expectations with respect to IT services.  Identify gaps between customer needs and IT capabilities, and work to find innovative solutions to those gaps.
• Assist in developing guidelines for the evaluation, assessment and oversight of providers and third-parties of ICT-related services and products, while ensuring good governance and adherence to standards, policies, procedures and guidelines. Works with appropriate stakeholders to proactively identify and evaluate risks associated with business decisions.
• Negotiates agreements and commitments by facilitating communication between business stakeholders and ICT from initial requirements to final implementation.

Advocacy

• Act as a liaison for business requirements and required results between business division and ICT.
• Carry out change management activities (frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching and minimize disruption and achieve desired results from ICT projects/initiatives that are triggered/enabled by technology.
• Promote business knowledge of IT-enabled solutions to ensure the best possible outcome.
• Participate and deliver IT innovation and awareness programs.

To qualify as an advocate for every child you will have…

Academic Degrees:

• An Advanced University Degree (Master’s Degree or equivalent) in management information systems, computer science, business administration, information technology management or other related social science field.
• A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.

Professional Experience:

• A minimum of 5 years of professional experience in information management technology in a large international organization and/or corporation is required, including:

General skills and experience:

• Work experience in one of the following areas: Web/MobiIe solutions, Data management and Business intelligence solutions; Customer relationship management solutions; customer support technologies, Technical Architecture, IT Applications, IT Operations.
• Experience engaging with multiple stakeholders in a large context/geographically dispersed organization.
• Experience in successfully supporting large, complex projects or in IT consulting/staff roles
• Work experience/ in-depth knowledge of business operations and systems requirements processes.
• Proven experience in eliciting requirements and testing

Specific functional skills (at least one of the combinations below):

• Extensive understanding and experience with integrated ERP ( SAP, Oracle) and related business applications in global, multi country organizations Experience with advocacy and outreach communication platforms, including social media
• Extensive experience with and understanding of open source software development and field-focused ICT systems for Development/Programmes (A strong plus if systems are UNICEF’s).
• Extensive experience with and understanding of emergency ICT systems (strong plus if systems are UNICEF’s).
• Experience of emerging data sources and analytics and leveraging information for Programme and policy advocacy. Experience with data science, business intelligence, real time monitoring system and knowledge management.

Experience with fund raising processes, customer relationship management solutions and related information systems. Excellent understanding of social media tools.

Experience in a UN organization is an asset.

Language Requirements:

• Fluency in English is required with advanced written and oral proficiency.
• Working knowledge of another official UN language (Spanish, Arabic, Chinese, French, Russian) is desirable.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we assess candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable female candidates are encouraged to apply.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.