Business Analyst (UNISON) – P3  

Do you understand the benefits of moving to a CRM system? Do you have Salesforce experience? Join UNICEF to strengthen its partnership reach and global impact.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

UNICEF is embarking on an accelerated effort to increase uptake and systematic usage of UNISON – the UNICEF-adapted Salesforce customer relationship management system (CRM) – across the spectrum of private sector partnerships globally, including UNICEF National Committees, as well as for the management of public sector partnerships. The goal is to maintain and manage all donor-partner relationships on UNISON globally (horizontally and vertically), driving revenue growth and promoting partnership knowledge-sharing and coordination, tracking of income and pipeline funding, and enabling increased financial and non-financial support to achieve greater results for children. 

The UNISON Enterprise Project is running in parallel with a separate project on Grant Management Redesign, which will involve the integration of UNISON with UNICEF’s Enterprise Resource Planning (ERP) system, replacing the current mode of grant creation. As such, UNISON will become mandatory for grants to be created. The UNISON Business Analysis Specialist will play a critical role, in translating the varied business needs of partnership managers across the organization to the Technical Team and ensuring efficient collaboration to maximize output of the Project, and to accelerate adoption to minimum viable levels to successfully integrate with the ERP system.

For every child, a Champion

Under the direct supervision of the Sr. Project Manager (UNISON), the Business Analysis Specialist (UNISON) is expected to work in the planning, design, development, testing, roll-out, and support of the private and public sectors CRM solution with the Salesforce platform. The incumbent will be a vital link between the business and technical teams and be responsible for drafting documents, consulting and coordinating with relevant Divisions, Country Offices, Regional Offices, and National Committees, as necessary, and translating requirements to support effective integration of the system with other UNICEF enterprise platforms and National Committee local systems. 

This role is expected to take ownership and respond to operational issues and communicate to the wider team. The incumbent will demonstrate a strong ability to effectively self-manage priorities and be able to collaborate effectively between end users and technical teams. 

The incumbent will work closely with the Sr. Project Manager (UNISON), Business Relation Management team, business stakeholders, platform vendor, and technical team (Salesforce Solution lead, Integration developer, Salesforce support resources, contracted providers of Salesforce apps) in roll out and adoption of the technical solution. The position will have a dual role of overseeing the quality of data in the system as well as updating and executing a change management plan to promote the adoption and systematic usage of the platform.

How can you make a difference?

 1. Assess business user needs and coordinate with technical teams to inform and shape technical solution 

• Work with Country and Regional Office teams, HQ, and National Committee end users to gather, understand, and define business requirements and translate the requirements into technical briefs.   
• Develop user stories and to-be process flows to deliver business requirements. Ability to identify gaps and look for ways to improve system adoption.     
• Support Senior Business Analyst to ensure solutions are consistent with and support the larger infrastructure and workflow.

2. Document and maintain business requirements  

• Contribute to the maintenance and update of planning tools and assessments to support technical design, business requirements gathering and the implementation of the CRM for Country and Regional Offices.  
• Create and refine reports and dashboards to meet operational requirements and to gauge and improve the quality of data on UNISON.  
• Provide input to the planning, development, testing and global roll-out of enhancements on the CRM for multiple user groups.   
• Support the team to create and maintain documentation on processes, application configuration, user support materials and systems operations documents. 

3. Facilitate UNISON adoption and usage 

• Data cleansing and mapping to import large volumes of data.  
• Deliver system demos, show-and-tell sessions, and end-to-end system testing for multiple global user groups.  
• Contribute to the development of training materials and content and conduct user training sessions and support user adoption.     

4. Monitor and measure progress of project  

• Track common sources of technical issues or questions and provide input to Senior Business Analyst and technical team. 
• Inform Senior Business Analyst’s decision-making on possible process changes to help optimize current procedures in support of maximizing outcomes. 
• Manage daily workload and maintain SLA to provide quality services to end users.

DELIVERABLES:

1. Set objectives and timeframes for the adoption of UNISON across Divisions and National Committees, as well as in Country and Regional Offices, including mapping of business requirements and identification of necessary enhancements, and drive adoption adhering to said timeframes and in line with system integration goals and timelines.
2. Collaborate and guide the P2 Business Analyst to build the capacity of partnership teams in Country and Regional Offices and proactively guide and support them in the effective use of UNISON. This will include: hosting trainings to upskill Partnerships staff on the use of UNISON across all regions; updating and creating guidance materials; and fielding queries for UNISON support.
3. Develop and/or fine-tune market or segment-specific dashboards and reports generated in UNISON for use in management decision-making and partner management to promote collaboration across teams and the rest of the organization and to inform Regional and Global analytics and forecasting.

Estimated Duration of the contract

• 364 days.

Reporting To:

• The Senior Project Manager, UNISON.

Working Place:

• Geneva, Switzerland is the official duty station. (Flexible work arrangements may be applied if there is a need.

To qualify as a champion for every child you will have…

Education:

• An advanced university degree in management information systems, computer science, business administration, information technology management, or other related social science fields is required. 
• Alternatively, a first university degree combined with two additional years of relevant professional experience may be accepted in lieu of the advanced university degree.

Experience:

• A minimum of 5 years of relevant professional experience in a large international organization and/or institution with public and private sector fundraising domain is required.
• Relevant experience at the professional level in a Business Analyst function.
• Experience with web/mobile solutions, data management, and business intelligence solutions is required.
• Advanced user knowledge of Salesforce is required, preferably focused on partnerships (as opposed to online fundraising).  
• Experience with agile project management and front-end transactional platforms desirable, with non-profit or commercial marketing. 
• Experience working in fundraising with partnerships is an asset.
• Experience working with SharePoint is an asset.
• Direct experience in large or global project coordination/change management is required; knowledge management and/or experience executing large trainings is an asset.

Other:

• Flexibility and agility to adapt to changing and evolving business requirements and objectives.
• Strong communication skills, both written and oral are required. 
• Can communicate technical concepts to non-technical audiences, as well as effectively translate business needs to technical experts. Experience working with cross-functional teams of technical and non-technical professionals. 

Language requirements:

• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) or a local language is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1) are required.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

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