Business Continuity Management Expert

Your role will be to:

• Provide expertise in business continuity, contingency and crisis management related activities, in particular:

Business requirements and business impact assessments:

• Define, capture and document business service requirements in close collaboration with the affected services and perform business impact and risk analysis.

Contingency management:

• Act as interface between various internal operational and technological services and review contingency agreements based on the existing disaster recovery plans.
• Plan, conduct and report on disaster recovery exercises, including follow up of actions/incidents stemming from the exercise.
• Contribute to call for tenders and manage relevant contracts.

Crisis management:

• Organize (plan, prepare, contribute) and run the European Aviation Crisis Coordination Cell (EACCC) and the ICAO volcanic ash (VOLCEX) exercises.
• Maintain the crisis portal based on input from all relevant internal and external stakeholders (ANSPs, airlines, state focal points, etc.).
• Act as interface between the Network Manager Incident Coordination Procedure (NMICP) process and the Agency crisis management and continuity process.
• Contribute to projects, audits, meetings, etc and train/brief staff (state focal points, internal community, etc) on the disruption and crisis processes.
• Carry out any other task in line with the main purpose of the job.

REQUIRED QUALIFICATIONS, EXPERIENCE & COMPETENCIES

Candidates must meet one of the following educational and experience criteria. Experience should have been gained in the aviation/air traffic domain or within a comparable regulated industry.

• University degree of 4 years followed by a minimum of 3 years’ relevant working experience.
• University degree of 3 years followed by a minimum of 4 years’ relevant working experience.
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• Experience in business continuity management, contingency and risk assessment.
• Experience in identifying, developing and documenting processes.
• Stakeholder management skills. Experience in managing external stakeholders (ANSPs, Member States, etc.) would be an advantage.
• Impactful presentation style.
• Communication: you adapt your communication to different situations and audiences.
• Customer focus: you adapt services to respond to customer needs.
• Quality focus: you set and foster high quality standards.
• Planning and organising: you know how to plan ahead and adapt as required.
• Managing Change: you support the change process.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1/C2. The selected candidate will have to acquire, at least, a basic knowledge of French at level A1/A2 before the end of the probation period.
• The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Source: https://jobs.eurocontrol.int/jobs/business-continuity-management-expert-air-transport-operations-domain–noc-nm-2024-ad-789-1