Business Development & Partnerships Operations Manager

Position description

Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with some form of disability.  

About Heifer International  

In 1944, Heifer International’s founder, Dan West, began outlining a simple but groundbreaking plan to tackle hunger around the world. West, a farmer from the Midwest and Church of the Brethren member, had recently returned from feeding weary refugees during volunteer service in the Spanish Civil War.  

He had seen firsthand that giving people food was a short-term solution, whereas providing them with animals offered a steady supply of nutritious food for an entire family. His philosophy still inspires Heifer’s work today. Partnering with farmers across a range of different livestock and crops, we create unique solutions to local challenges.  

Today, Heifer International has operations in 19 countries around the world, working alongside local farmers, business owners and their communities, as they mobilize and envision their futures. Together, we build inclusive, resilient economies, so communities can develop effective ways to end global hunger and poverty in a sustainable way.  

To date, we have supported more than 42 million farming families across Africa, Asia and the Americas and in the past five years alone, we have worked alongside 2.7 million families to close the living income gap or set them on a path to doing so. Between now and 2030, we will support an additional 10 million people to reach a living income by scaling up our signature programs. To achieve this, Heifer International relies on its passionate, committed and highly skilled staff.  
   
Role Summary  

The Business Development and Partnerships Operations Manager will provide direct support to the Senior Vice-President Business Development and Partnerships (SVP BD&P) to strengthen global strategic partnerships and drive revenue generation from institutional donors, corporations and tier one foundations as well as support for a global proposal design hub. The Operations Manager will have a deep understanding of the Business Development and Partnership (BD&P) operations and support the entire department. The Operations Manager will work closely with other department staff in the DC office to support their operational and logistic requirements within the office. And in conjunction with the BD&P team, integrate with the global business development teams across Asia, Americas (including USA) and Africa. This position will report to the Senior Vice-President Business Development and Partnerships.  

This position is the go-to person to trouble shoot and problem solve any operational issues that arise within the DC office and the BD&P team. This position works to address immediate needs as they arise and support development and maintenance of long-term processes and systems.  

The Successful Candidate  

Committed to Heifer’s strategic vision and values; organized and detail oriented; great communication skills; thrives in a team environment; flexible, self-motivated, computer literate; ability to work through complex problems; maintains a positive attitude; service oriented; can work with minimal supervision and is comfortable creating structure when it is needed and understands the need to be agile in all aspects of our work in order to meet deliverables as assigned. This successful candidate will be based in commutable distance to Heifer’s office in Washington D.C.  

RESPONSIBILITIES & DELIVERABLES  

Support day-to-day operations of the Business Development and Partnerships (BD&P) Department at the direction of the Senior Vice-President BD&P (50%)  

Departmental Administrative and Operations Management Support  
-Support Senior Vice President in communications development of BD&P communication content, messages and presentations; responses to written, oral and electronic inquiries; screened and prioritized correspondence, reports, presentations and other information for internal and external use  
-Administrative support to Senior Vice President including contract management, meeting and travel arrangements including support in processing of expense reports  
-Proactively manage an accurate calendar for the Senior Vice President, including online scheduling of internal and external, domestic and international appointments/meetings and travel schedule.  
-Source and contract business development consultants, as necessary, manage their contracts, track invoices and overall spend for consulting services across BD&P.  
-Improve business processes across the department through management of routine processes, including liaison with Human Resources on employee recruitment and management, legal team for contracts, IT for logistics and other relevant support, procurement for vendor recruitment, and other departments for scheduling while ensuring alignment with organizational requirements  
-Develop and maintain procedures for the successful implementation of operations that support the department’s priorities – on time, within scope, and on budget  
-Manage and support analysis, efficiencies and continuous improvement of the BD&P hub budget and cost analysis  
-Work with the BD&P hubs to ensure budget is updated to pipeline spending vs forecast monthly.  
-Support in planning and organizing BD&P meetings and regular BD&P summits/retreats  
-Key liaison with communications team 

Support Business Development Units (Institutional Donors, Corporates, Tier One Foundations and Proposal Design Hub) towards achieving revenue targets (25%)  

Business Development Management 

-Research and closely understand BD&P donor and partnership strategies and processes  
-Identify and track funding opportunities on an ongoing basis through online portals such as DevelopmentAid, Grants.gov (US), Beta.sam.gov (US), Gov.UK (UK), AidKonekt, DevEx, etc. as well as provide research and intelligence into various funding opportunities  
-In conjunction with the BD&P team, integrate and collaborate with the global business development teams across Asia, Americas, USA and Africa  
-Coordinate with Regional teams, Resource Development Operations, and the Senior Manager of the Proposal Design Hub to ensure accuracy in proposal development tracking system  
-Maintain relationship management system that captures and details engagement with strategic implementing partners and donors including key contact information  
-Facilitate opportunities for integration within the BD&P hubs and across other Heifer departments including Heifer Impact Capital, Heifer Labs and Regional teams (Africa, Americas and Asia)  
-Support scheduling of meetings, coordinating agendas, capturing meeting minutes, and sharing outcomes with participants of monthly global and regional pipeline meetings  
-Develop and maintain the Departmental sharing folders in collaboration with the Senior Manager of the Proposal Design Hub that will be made available to internal and external team members; provide all documents to BD&P team members upon request 

Manage administrative and logistics for Heifer’s Washington DC office (20%)  
-Coordinate with Managing Director, Institutional Partnerships, on office and logistics needs for all Heifer staff housed in DC office in collaboration with HQ based support staff  
-Interface and negotiate with office vendors and manage general office supplies stock and routine logistical needs  
-Manage day-to-day financial management of invoices, credit card statements and/or other accounts payable associated with office expenditures  
-Maintain close relationship with office management company, when appropriate  
-Work with Heifer facilities team to address office space requirements and issues  
-Serve as point of contact on office related IT needs in liaison with Heifer’s IT department at Headquarters in Little Rock  
-Liaison with Human Resources (People Department) and other relevant teams on employee recruitment and management processes, ensuring alignment with organizational requirements, provide logistical support to DC new staff interviews  
-Provide logistical and IT leadership and collaborate with staff when hosting meetings or events at office with outside stakeholders  
-Respond to written, oral and electronic inquiries with pre-approved information about Heifer’s work in general  
-Oversee office security and ensure application of protocols  
-Perform other job-related duties as assigned (5%)  

Minimum Requirements  
-Minimum of 8 years of professional work experience, with at least five 5 years of relevant new business development and management experience.  
-Bachelor’s Degree Required.  
-Demonstrated strong writing and oral presentation skills in English.  
-Strong multicultural and cultural-sensitivity skills. Comfortable working with stakeholders at all levels, from entry to executive levels.  
-Must be in commutable distance to Heifer’s Office in Washington D.C.  
* Cover Letters are highly encouraged.  

Preferred Requirements  
-Master’s degree or equivalent in the fields of Agriculture Economics, -Business Administration, or Entrepreneurship.  
-7 Plus years of experience with Business Development, Finance, or International Development  
-Professional proficiency in Spanish or French preferred. 

Most Critical Proficiencies  
-Demonstrate deep understanding of Heifer’s core mission and values and the global context in which we operate.  
-Skills in managing across complex work, bringing structure, prioritization and applying project management skills.  
-Be a team player. Proven ability to build deep and lasting relationships with a variety of internal partners, with whom no direct line supervision exists.  
-Excellent interpersonal skills with the ability to work cooperatively, tactfully and diplomatically with a culturally diverse group of people, especially in a fast-paced environment.  
-Ability to understand the strategic agenda of the Mission Effectiveness work and translating it into action.  
-Ability to quickly assess and prioritize competing interests, such that those which are most important are given the direct attention of the SVP BD&P, including the ability to interpret and apply policies and procedures independently, and use sound judgment and discretion.  
-Excellent organizational and administrative skills  
-Excellent customer relations skills  
-Be a problem solver – work in a solution-oriented manner, exploring and deploying technologies appropriately to ensure the operations and broader dissemination of BD&P work and materials.  
-Detail-oriented with excellent project management skills. Time management skills.  
-Experience in budgeting and tracking expenses  
-Ability to command attention and respect in formal and informal meetings or presentations, coupled with professionalism and integrity.  
-Ability to promote Heifer with external representatives externally and internally as a surrogate for senior leadership.  
-Strong scheduling, e-mail, and Internet/Intranet skills.  
-Demonstrated experience and success holding prior positions that required high level of sensitivity and confidentiality.  
-Extensive experience using computers as a tool for word processing, communications and organizing. Must possess demonstrable skills using Microsoft Word, Outlook, Publisher, PowerPoint, and Excel.  
-Knowledge of financial management sufficient to effectively monitor budgets and expenses.  
-Ability to be proactive in anticipating any needs of the CME and Mission -Effectiveness team and collaborators. 

Essential Job Functions and Physical Demands  
-Committed to learn Heifer’s values-based holistic community development model, Theory of Change, Cornerstones, and other Heifer established systems.  
-Demonstrate a high degree of honesty and integrity.  
-Ability to work independently or with a team and perform multiple tasks with occasional interruptions.  
-Ability to handle multiple tasks and deadlines, establish priorities and make sound judgments often in a fast-paced environment and the flexibility, energy, and attention to detail needed to manage a heavy workload and rapidly changing contexts.  
-Ability to proofread correspondence for correct punctuation and grammar, and produce documents in a well-designed, attractive format with impeccable attention to detail.  
-May require constant sitting and moving, working at a computer for extended periods.  
-Occasional bending and lifting of up to 20 pounds (9 kilograms).  
-Must have access to reliable transportation and be willing to go to the office under short notice to receive packages and support visitors.  
-Must be eligible to work in the United States.  
-Willingness and ability to work outside of normal business hours to accommodate clients in different time zones.  
-Willingness and ability to travel domestically and internationally as needed.  
-Ability to work with sensitive information and maintain confidentiality. 

Salary Information:  
The expected base salary range for this position is 85k to 90k USD annually. Placement within the range will be based on the experience and competency level of the candidate.  

What We Offer:  
-Heifer International offers a variety of benefits for U.S. based employees working 30 or more hours per week.  
-Health and wellness benefits including Flexible Spending Account and/or Health Saving Account  
-Employee assistance program  
-12 weeks of paid parental leave after six months of employment to bond with newborn, adopted and foster children  
-403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match +3% employer discretionary contribution regardless of employee contribution)  
-22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year  
-Employer-paid life insurance and accidental death & dismemberment (AD&D)  
-Professional development and annual merit increase opportunities  
-Optional critical illness insurance, legal assistance plan and pet protection  
-And more!

Application instructions

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