Business Operations Associate

OBJECTIVES OF THE PROGRAMME

The WHO country office works with the National Authorities toachieve the highest standard of health as a fundamental human right, based onequity and on SDGs principle of leaving no one behind. WHO actions areengrained in the WHO 13th General Programme of Work with its 3 prong objectivesof promoting healthier populations, keeping the world safe through addressinghealth emergencies, and protecting the vulnerable through Universal HealthCoverage. WHO’s mandate revolves around six core functions: (i) providingGlobal Health leadership; (ii) shaping the health research agenda; (iii)setting norms and standards; (iv) articulating evidence-based policy options;(v) providing technical support to countries; and (vi) monitoring and assessinghealth trends. The WHO Country Office is an integral part of the WHO RegionalOffice for Europe. Its main role is to facilitate and coordinate all WHOactivities at country level and to implement the European Programme of Work2020-2025 -“United Action for Better Health in Europe” which sets out a visionof how the WHO Regional Office for Europe can better support countries inmeeting citizens’ expectations about health. WHO at country level delivers this through practical, actionable,and country focused solutions to health challenges, keeping in perspective thatachieving health and well-being is a whole-of-society endeavour; This is donethrough facilitating the implementation of the Biennial Collaborative Agreementwith the country and its corresponding workplan. The WHO Country Officemaintains good working relations and ensures information exchange between thecountry and WHO, policy and strategic guidance on Health issues to all nationaland international partners in the country, provision of direct technicalexpertise when needed and aims at more community engagement and participation,and to promote health equity.

DESCRIPTION OF DUTIES

Under the supervision of an operations professional, the incumbent will lead a team ofsupport staff or hold the lead accountable role in delivering services andtransactions in the relevant officein one or more of WHO’s specialized operational areas and subdisciplines, such as finance, human resources, procurement,logistics, and/or information technology management.Key duties: The incumbent will perform all, or part of thefollowing, and other related responsibilities as required by the needs of the office.Supervise the delivery of services and transactionsin one or more of the specialized operational areas and subdisciplines of a)human resources management, b) procurement, and/or c) information technologymanagement.Team managementManage a team of specialized support staff or playa lead role in administering the delivery of efficient and effective servicesand transactions.Quality assure work products and processescompliant with respective procedures, guidelines, and policies.Justify and escalate procedural exceptions.Facilitate the capture and sharing of bestpractices and continuous learning by the team. Propose work process improvements for teamperformance.AdvisoryShare technical knowledge on matters relating tocore service lines, by briefing clients, staff and partners on, andinterpreting, relevant procedures, rules and regulations.Support consistency in approach and compliance withrespective procedures, rules, and regulations.AdministrationUndertake delegated certifications and approvalsunder the applicable accountability framework Manage the delivery of the respective processes andstandard transactions, services, and work products to be aligned with businessplans and adhering to rules, regulations, and procedures.Conduct training in respective area of businessoperations support for clients and staff. Identify improved service line processes andprocedures for optimal client service, efficiency, and effectiveness.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary education. Training /certificationin one or more UN operational service areas or systems, i.e. administration, finance,human resources, procurement, information technology management support, orsimilar.
Desirable: University degree in business administration, orrelated field.

Experience

Essential: A minimum of eight years of progressivelyresponsible work experience relevant to the position (Administrative supportservices and transactions in the operational support area, including finance,and/or human resources, and/or procurement, and information technologymanagement support).
Desirable: Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systemsor another enterprise resource planning system.

Skills

Ability to brief and explain administrativeprocedures to other staff members.Team management and facilitation skillsStrong interpersonal skillsFlexibility to adapt tocompeting priorities and work in a fast-paced environment. Proficiency in computers and office softwarepackages, handling of web-based management systems, enterprise resourceplanning (ERP) systems and Cloud Management Enterprise System such as Workday.Ability to identify and manage one’s ownemotions, as well as helping others to do the same.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Ensuring the effective use of resources
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French,Russian,Germa. Expert knowledge of GREEK.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at EUR 34,099 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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