Business Operations Associate

JOB PROFILE SUMMARY

• Under the supervision of an operations professional, the incumbent will lead and manage teams of support staff, delivering services and transactions as applicable in the relevant office in one or more of WHO’s specialized operational areas and sub-disciplines (such as finance, human resources, procurement, logistics, and/or information technology management).

DESCRIPTION OF DUTIES

• The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office. Supervise the delivery of services and transactions in Information Technology

Team Management 

• Manage a team of specialized support staff, or play a lead role in administering the delivery of efficient and effective services and transactions.
• Quality assure work products and processes compliant with respective procedures, guidelines, and policies.
• Justify and escalate procedural exceptions.
• Facilitate the capture and sharing of best practices and continuous learning by the team.
• Propose work process improvements for team performance.

Advisory 

• Share technical knowledge on matters relating to core service lines, by briefing clients, staff and partners on, and interpreting relevant procedures, rules and regulations.
• Support consistency in approach and compliance with respective procedures, rules, and regulations.

Administration

• Undertake delegated certifications and approvals under the applicable accountability framework
• Manage the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.
• Conduct training in respective area of business operations support for clients and staff.
• Identify improved service line processes and procedures for optimal client service, efficiency and effectiveness.

REQUIRED QUALIFICATIONS

Education

• Essential: Completion of secondary education Training and certification in one or more UN operational service areas or systems.
• Desirable: A university degree in business administration or a related field

Experience

• Essential: A minimum of eight years of progressively responsible work experience relevant to the position (administering support services and transactions in the operational support area, including Information Technology Management Support).
• Desirable: Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system

Use of Language Skills

• Essential: Expert knowledge in English and Arabic languages.
• Other Considerations (e.g. Physical Workplace Condition, if other than normal office environment; IT Skills; etc.)
• Proficiency in computers and office software packages, handling of web-based management systems, enterprise resource planning (ERP) systems and Cloud Management Enterprise System such as Workday.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2405865