Business Process Associate

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges.

Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services. 

The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices.  GCSCS has about 130 staff and about 500 contractors.

To achieve its purpose, GCSCS is structured into two main units: (i) Travel and Client Services (GCSTC), and (ii) Business Services (GCSBA). GCSCS also has the GCS Service Desk and Business Unit support team in Chennai, India.

Because GCS accounts for a large share of the Bank’s SAP transactions – purchases as well as payments – there is a dedicated team (Business Unit support team) in Chennai that provides central support to GCS business units as well as some other VPUs and MIGA.  The team is also responsible for all related transaction support work, including coordination between accounting, quality assurance, or any other departments and GCS business units for any clarifications and resolution of workflow items. The BU team at Chennai carries out a range of work programs, including transactions, reports & MIS, transaction assessment, and analysis.

The centralized and offshore model of transaction processing for GCS results in (i) consistent high ratings in the Bank’s Quality Assurance and compliance tests done by ACT, (ii) consistent application of the Bank’s rules and policies, GCS’ internal procedures and practices, and a standard turn-around time and; (ii) standard processes and procedures applied to GCS hubs located in some country offices.

The Business Solutions Associate will be a member of the Business Unit (BU) team based in Chennai and will be responsible for the day-to-day Transactions Processing of GCS requisitions, consultant appointments, and payment transactions in SAP. The work of the BU team includes but is not limited to transactions & service desk support, analytics & MIS, controls & quality assurance, Reconciliations, documentation of new work programs, testing & validation of SAP reporting requirements, and analysis & optimization of business processes. Direct client interface & troubleshooting are crucial aspects and would form a core part of the work.  The selected candidate(s) will have a line reporting to the Headquarters Based Team Leader, who reports to the Senior Manager of GCS Corporate Services. 

This position may require work on the night shift.

Duties And Accountabilities:

• Provide transaction processing support to GCS units by following the established procedures.
• Consult with clients inside and outside the Bank, e.g., staff, consultants, vendors, etc., to effect timely payments and resolve accounting-related issues.
• Provide references to Bank financial and administrative policies and procedures in administrative expense-related subject areas.
• Assist in providing documentation support to auditors and WFA for financial transactions.
• Prepare and analyze monthly/quarterly Budget reports.
• Work on analyzing client surveys and preparing a detailed report.
• Provide first-line ex-ante quality assurance and controls for GCS’s $100 million plus of transactions, the candidate must demonstrate a strong analytical and process skills track record to apply World Bank policies and procedures to a range of financial transactions.
• Research, analyze, and synthesize information, interpret data, retrieve information from SAP or similar integrated systems, and clearly and concisely prepare results for ongoing monthly monitoring and analytical reports to the Team Leader and the various World Bank HQ Clients.
• Develop and demonstrate excellent knowledge of relevant Bank policies and practices as they relate to financial management (e.g., Administrative Manual and Procurement Guidelines, etc.) and have the ability to advise and train clients on those policies and procedures.
• Demonstrate excellent knowledge of basic accounting theory and principles.
• Work independently on routine issues, seeking guidance on complex projects/issues from senior staff.

Selection Criteria:

• Bachelor’s degree in a relevant discipline (i.e., Accounting, Finance, or Business Administration) plus 3 years of relevant experience.
• Prior experience in transaction processing and knowledge of GCS processes and functions will be preferred.
• Ability to Process transactions, meeting Turn Around Time service standards with high accuracy.
• Experience in system maintenance-related tasks.
• Strong communication skills – both verbal & written.
• Ability to gather, organize, and present complex data in a user-friendly and appropriate format (using MS Excel and MS Access.) Experience in writing macro will be an advantage.
• Analytical ability necessary to measure and forecast trends.
• Experience in financial accounting.
• Familiarity with SAP would be an advantage.
• Candidates must have a strong client focus and customer service/interpersonal skills.
• The candidate must be willing to work in the night shift, as required.

Source:  https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=26697&site=1