Business Services Assistant

Job title:

Business Services Assistant

Company

Derbyshire County Council

Job description

LocationParkwood Centre, Alfreton Park, ALFRETONReferenceJOB/24/03861Salary detailsGrade 5 – £23,114 – £23,500 per annumJob termFull TimeAppointment typePermanentHours37 Hours per weekClosing Date03 November 2024Are you highly organised, adaptable, and seeking a role where you can make a meaningful impact? Join the Welfare Rights Service as a Business Services Assistant, where you will work closely with operational managers and staff to provide essential administrative support, helping the team deliver vital welfare services to the community. You’ll play an important part in ensuring the team can work efficiently and effectively.Key Responsibilities:

• Develop and maintain both electronic and manual filing systems, document management, and record-keeping in line with service standards.
• Embrace and respond positively to new and improved ways of working, helping to enhance service efficiency.
• Assist with data analysis, manipulation, and interpretation following clear procedures to provide accurate information.
• Monitor financial records and follow ordering procedures to ensure necessary resources are available to meet service needs.
• Organise and co-ordinate daily tasks, ensuring that incoming communications are handled promptly and efficiently.
• Assist in compiling statistics and information for management reports and help reconcile accounts systems.
• Co-ordinate routine bookings and arrangements for internal and external events, preparing materials and providing support as needed.
• Provide meeting support, including recording minutes and ensuring that action points are followed up.
• Provide updates on the progress of claims and assist with the completion of claims processes.
• Respond to enquiries from the public and internal stakeholders, delivering high-quality customer service through established processes.
• Collect, collate, and process sensitive information in line with confidentiality and data protection guidelines.

Key Relationships:

• Report directly to the Business Services Officer and work under the direction of the Business Services Manager.
• Support a range of staff, including operational employees, managers, service users, elected members, and other departments within Derbyshire County Council, such as the Business Centre.

Skills and Experience:

• Excellent organisational skills with the ability to handle multiple tasks and prioritise work effectively.
• Experience in data management, maintaining filing systems, and document control.
• Sound knowledge of financial procedures and resource monitoring.
• Strong communication skills, both written and verbal, with a professional approach to handling enquiries.
• High level of attention to detail and ability to work with confidential information.
• Competency in IT systems including Microsoft Office including Microsoft Teams & Excel spreadsheets and ability to use bespoke software
• A positive attitude towards process improvement and adaptability to new ways of working.
• Experience in a customer-facing role is beneficial.

Why Join Us?

• Make a difference by supporting the Welfare Rights Service in delivering essential services
• Be part of a flexible and dynamic team within Derbyshire County Council.
• Enjoy access to local government benefits, including pension schemes, annual leave entitlements, and employee discounts.

Apply now to take the next step in your career as a Business Services Assistant with the Welfare Rights Service at Derbyshire County Council!Due to this post having access to children and/or vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, clickASCH1Related informationPlease read any attached documents before applying for this jobFile size: 91.25 KBWe’re a disability confident employerWe warmly encourage applications from disabled people. If online applications are not suitable for you, there are to apply. If you need advice or support with your application, or need the recruitment documents in another format such as audio, easy read, or braille, our is here to help you and can be contacted on 01629 532440Equality and diversityWe recognise the importance of having a workforce which reflects the people of Derbyshire. We believe this is important because recognising and valuing diversity helps us to deliver services that reflect the needs of everyone in our county. We’re committed to valuing diversity and treating everyone fairly who works or wishes to work for us.Advertise your jobs with usDerbyshire County Council advertise jobs on behalf of other organisations, to help reach a wider audience.If you are an organisation interested in advertising with us, please contact our traded recruitment team on 01629 535117 option 1 or by emailing to find out more.Need to contact us?If you have any queries about Derbyshire County Council vacancies, contact our recruitment team on 01629 535118 option 2 or by emailing our .If your query is about a vacancy with a school, please contact them directly.To keep updated on DCC careers and recruitment news follow us on social media

Expected salary

£23114 – 23500 per year

Location

Alfreton, Derbyshire

Job date

Wed, 23 Oct 2024 06:06:53 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.