Business Support , Agility & Ways of Working

Job title:

Business Support , Agility & Ways of Working

Company

Lloyds Banking Group

Job description

End Date Sunday 30 June 2024Salary Range £86,964 – £102,310Flexible Working Options Hybrid Working, Job ShareJob Description Summary An exciting opportunity has arisen for a Senior Business Support Manager within the Optimisation & Integration team in Everyday Banking to focus on embedding Agile across the full EDB Business area, engaging colleagues in and designing our ways of working/operating model.Everyday Banking is a key business area for Lloyds Banking Group with a very broad reach across the Bank’s customer base and a diverse stakeholder group. We’re responsible for the end-to-end journey for personal accounts and savings products to consumers and providing a market leading customer experience through the servicing of Debit and Credit cards through multiple channels. Everyday banking includes two platforms, Everyday Banking which focuses on the above, and the Core Banking System and Next Gen Core who supports the run and change needed to operate all core banking products for the LBG brands, products.This role involves designing and driving agility across entire Everyday Banking business area. Including coaching cross-functional product teams in Agile principles and driving transformative change, fostering alignment between Product and Platform teams through collaboration, and working at an EDB level to implement and embed strong governance and behaviours.You’ll work directly with the Leadership Team to support them in embedding agility into their teams and cadence.It requires a passion for Agile and a history of facilitating change. The role will also be responsible for designing ways of working and operating model changes to support this method – including engaging colleagues on the journey.Job DescriptionJob title: Business Support, Agility & Ways of WorkingSalary: From £86,964Location(s): LondonHours: Full timeWorking pattern: Hybrid, 40% (or two days) in an office siteAbout this opportunityAn exciting opportunity has arisen for a Senior Business Support Manager within the Optimisation & Integration team in Everyday Banking to focus on embedding Agile across the full EDB Business area, engaging colleagues in and designing our ways of working/operating model.Everyday Banking is a key business area for Lloyds Banking Group with a very broad reach across the Bank’s customer base and a diverse stakeholder group. We’re responsible for the end-to-end journey for personal accounts and savings products to consumers and providing a market leading customer experience through the servicing of Debit and Credit cards through multiple channels. Everyday banking includes two platforms, Everyday Banking which focuses on the above, and the Core Banking System and Next Gen Core who supports the run and change needed to operate all core banking products for the LBG brands, products.This role involves designing and driving agility across entire Everyday Banking business area. Including coaching cross-functional product teams in Agile principles and driving transformative change, fostering alignment between Product and Platform teams through collaboration, and working at an EDB level to implement and embed strong governance and behaviours.About usIf you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.What you’ll need

• Coaching and mentoring background
• Excellent stakeholder leadership skills – collaboratively working with the Senior Leadership Team and coaching colleagues from different areas to understand and provide value for our colleagues.
• A passion for problem solving & analysis – investigating and analysing our learning products to recommend and support solutions to the Product Teams.
• Well defined planning and organising skills as things may change and you’ll need to adapt to a flexible agenda whilst prioritising what matters and simplifying complex ideas to gain understanding and commitment.
• Experience at communicating sophisticated messaging to senior audiences – especially visually and through ‘telling the story ‘ in a compelling way.
• An inquisitive nature alongside being flexible, diligent, and adaptable to working in a changing environment. We also want you to be a creative thinker – inspire with energy and passion, with a focus on collaboration.

About working for usOur focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Expected salary

£86964 – 102310 per year

Location

London

Job date

Thu, 20 Jun 2024 06:52:23 GMT

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