Business Support Assistant (VTS Technician) SC3 – Two(2) Positions

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WHY WORK AT WFP?

SAVING & CHANGING LIVES ❤
Make a difference the world will notice.
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY
Build bridges that unite people across the world.
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

UNLIMITED POSSIBILITIES
Unlock possibilities you never thought you’d find.
WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE ⭐
Reach beyond yourself and discover your true potential.
WFP offers the kind of life-changing experiences you’re unlikely find in many other organizations.

Join us to make a difference
Watch this video to know more about us!!
Link: https://www.youtube.com/watch?v=3mzGbaRAhz8&feature=youtu.be

ORGANIZATIONAL CONTEXT

The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities in more than 100 countries to improve nutrition and build resilience. To support this mission, WFP Fleet Centre in Dubai, UAE, is mandated to centrally manage WFP’s light and armoured vehicle fleet leasing, fleet management and systems support, insurance cover, vehicle disposal, and advanced driver training services, to enable effective, safe, and efficient fleets in all WFP offices globally.

JOB PURPOSE

The job holder will be accountable for testing, installing and validating VTS devices at Fleet Center and field locations, providing technical support during installation and troubleshooting, testing, and verifying device functionality, contributing to installation guideline reviews, compiling validation reports, monitoring non-transmitting devices, offering remote assistance, updating VTS and vehicle data, and providing on-site technical support and training.

Job Title: Business Support Assistant (VTS Technician)

Type of Contract and Level: SC 3

No of positions: Two(2)

Salary: Starting from AED 13,295.90 per month (inclusive of pension), plus medical insurance and other entitlements.

Duration of Employment: 12 months with possibility of extension

This position is based in the WFP Fleet Centre, Dubai, reporting to the Fleet Systems & Fleet Optimization Officer under the Fleet Management Unit.

KEY ACCOUNTABILITIES (not all-inclusive)

Within delegated authority, the incumbent will be VTS technician and will be accountable for the following duties:

Fleet Systems Support

• Install vehicle tracking system devices (VTS) at Fleet Center and field locations in accordance with standard installation guidelines of the supplier.
• Support workshop technicians during installation and validation processes as a specialized VTS technician, including troubleshooting technical issues.
• Test and verify newly received VTS devices to ensure hardware functionality and completeness. Promptly report defective devices and follow up on replacements or corrective actions with the supplier as necessary.
• Monitor non-transmitting VTS devices and collaborate with country office focal points and suppliers to resolve issues. This includes extracting non-transmitting device lists from the VTS management database, notifying country office focal persons for investigation and resolution, and providing support for timely issue rectification. Compile and report progress regularly.
• Provide remote VTS device installation and troubleshooting assistance to country office focal persons. Ensure validation is conducted for all new installations and devices removed from other vehicles.
• Travel to country offices to provide technical support, training, and installation.
• Perform any other duties as assigned by the supervisor related to Fleet Systems.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area. (College or University diploma in Auto electric or electronics, Technology or Engineering) desirable.

Experience:

• Minimum three years’ experience in installing and maintaining vehicle tracking system devices (VTS).
• Strong understanding of hardware functionality, components and experience in testing and verifying VTS devices.
• Ability to understand WFP business and field operational objectives.

Requirements:

• Good understanding of electrical systems, automotive wiring, and automotive electronics
• Solution-oriented customer service management, and planning skills.
• Demonstrates willingness to be flexible and adaptable to changing priorities
• Strong interpersonal skills and ability to work with people at all levels
• Proven ability to work effectively both independently and in a team-based environment.
• Willingness to travel to country offices to provide technical support, training, and installation services.

Knowledge & Skills:

• Knowledge of VTS installation guidelines by reading electrical and electronic wiring diagrams.
• Basic skills in MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to use corporate communication platforms such as Microsoft Outlook, and Microsoft Teams, adeptly to exchange information, schedule meetings, and engage in discussions.

Language: Fluency in both oral and written in English language. Other UN languages would be an asset.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.
• Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.
• Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.
• Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.

People

• Look for ways to strengthen people’s skills: Seeks opportunities to build and enhance individual skills.
• Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.
• Be a coach & provide constructive feedback: Identifies and approaches colleagues or supervisors to serve as coaches.
• Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.

Performance

• Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
• Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
• Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
• Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.

Partnership

• Connect and share across WFP units: Understands WFP’s organizational structure, including the purpose and mission of each unit.
• Build strong external partnerships: Supports team in working with colleagues and WFP’s partners in the field toward common goals.
• Be politically agile & adaptable: Maintains a professional and courteous relationship with other WFP employees and partners in the field.
• Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.

TERMS AND CONDITIONS

• The United Nations World Food Programme is an equal opportunity employer. Qualified female candidates and UAE Nationals are strongly encouraged to apply.
• Only those candidates shortlisted will be notified.

DEADLINE FOR APPLICATIONS

18 June 2024.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.